Data Analyst Customer Service

Zahria Emanuel

Dade city ***** • 813-***-**** •

************@******.***

Professional summary Dedicated professional with excellent experience in the industry. Maintains professional appearance

and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-

learning team player with effective

communication and organization skills.

Skills

Customer Service

Time Management

Listening Skills

Problem-solving skills

Work experience

Date analysis 3/2021 4/2023

Responsibilities

• The Data Analyst will play a crucial role in enhancing our organization's data management capabilities, focusing primarily on the development of databases, systems, and processes related to Telecom Expense Management (TEM) and other business data sets

• In this role, the analyst will be responsible for designing, implementing, and maintaining robust databases that efficiently capture and store telecom-related financial data

• They will leverage their proficiency in SQL to conduct data queries and manipulations, ensuring data integrity and accuracy throughout the analytics process

• The analyst will also utilize advanced visualization tools such as Power BI and Tableau to create dynamic dashboards and reports, enabling stakeholders to visualize trends, track key performance indicators (KP s), and make informed financial decisions

• The ideal candidate will possess a solid background in both networking and financial analysis, which will aid in identifying cost-saving opportunities and optimizing telecom expenditure

Qualification

• Strong Analytics background Has an experience in TLM GRU domain Strong communication and has an experience with project coordination requirement gathering and leading team managing business stakeholders

• Experience in HIVE Spark SQL is must

• Mandatory Skills : Databricks, Java, Python, Scala, SparkSQL

• Good to Have Skills : Apache Spark

Diploma: Medical Assisting, 05/2022

Florida Career College - Tampa - Tampa, FL

High School Diploma: 05/2019

Lake Gibson Senior High School - Lakeland, FL

Contact this candidate