Bartender, General Manager, Customer Service

Daira Flores

**** * ** ** #**** Washington, DC 770-***-**** LI: daira-flores0104

EDUCATION

The George Washington University, School of International Affairs Washington, DC Bachelor of Arts, International Affairs, Cybersecurity and Security Policy Concentration May 2025 The Posse Foundation Scholar /Recipient GPA: 3.4

Hillgrove High School Powder Springs, GA

Diploma May 2021

EXPERIENCE

EXPAT DC Washington, DC

Bartender & Assistant General Manager March 2024 – December 2024

Prepared and served a variety of beverages to meet diverse customer preferences in a high-paced environment.

Delivered exceptional customer service by creating a welcoming atmosphere and responding effectively to customer inquiries or complaints. Oversaw daily operations, ensuring the seamless execution of service standards and team coordination.

Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety standards as well as resolved obstacles using POS system: Toast.

Managed cash handling and credit card transactions, ensuring accuracy and accountability in daily sales reporting. Monitored inventory levels to ensure timely stock replenishment and cost efficiency.

Took head of the promotional creations and social media accounts in order to increase sales and bring in customers.

NCG Cinema Marietta, GA

Assistant General Manager & Bartender May 2018 – August 2022

Communicated clearly and politely with customers by reviewing specialized entertainment protocols, answering queries, logging, delivering orders and processing payments for each ticket.

Streamlined regular influx of party rentals by corresponding with the event head and dutifully attending individual customers food, drink, and entertainment orders through the event.

Lead team events and delegate tasks to ensure the placement of numerous sanitary precautions to diminish and prevent virus spread during COVID-19.

Prepared and served a variety of beverages to meet diverse customer preferences in a high-paced environment. Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety standards.

Managed technical difficulties during power outages while leading effective customer service protocols to ensure maximum customer satisfaction. SKILLS/ACTIVITIES

Technical: MS Office Suite (Excel, Word, PowerPoint), TOAST POS System, Canva Linguistic: Spanish (Native/Fluent), French (Advanced), Portuguese (Literate and Comprehensive) President, GW ALPFA (Association of Latino Professionals for America), Washington D.C 2022 - Present

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