Product Management Manager
Resume:
Isaac Parampottil
Coppell, TX *****
****************@*****.***
https://www.linkedin.com/in/isaac-parampottil-0476069/
Director of Product Management
Strategic, analytical, and results-focused Product Manager with 25+ years of experience supporting a wide range of industries by devising in-depth product roadmaps and development plans. Able to evaluate market trends and provide accurate sales forecasts. Proven record for implementing creative solutions that lead to increased revenue and customer satisfaction.
Proven expertise in:
Artificial (AI) Intelligence Applications
Product Management Staff Development & Training
Product Roadmap Development
Forecasting & Financial Analysis
Agile and Waterfall Project and Product Development
Direct and Indirect Payment Products Management
Product Program Development
Strategic Business Planning
Process Analysis and Creation
Project Lifecycle Management
Product Pricing
PROFESSIONAL EXPERIENCE
Ryan, LLC (Fintech)
Director of Product Management 2022 –Nov 2024
Directed the Go-To- Market strategic direction and management for Ryan family of tax and financial products, providing ideation and end-to-end product lifecycle management. Leverage astute communication and collaboration skills to coordinate cross-functional teams in Architecture, Development, Quality Assurance, and others. Create presentations for internal and external customers, addressing concerns and transforming feedback into actionable goals with clear solutions. Mentor and coach product and project management teams within the Agile framework.
Key Contributions as a member of the Senior Leadership Team
Functioned as the voice of the customer.
Built a positive and winning team and culture.
Led and managed the Ryan (tax.com) financial platform and Grants, Credits and Incentive product and development teams.
Directed and drove product team members to be a customer centric product team.
Coordinated and built strong working relations with various internal and external teams, including Executive Management teams, Legal, IT, Engineering, Sales, Marketing, Product Development, & Operations.
Recruited and led a strong product management team while developing and assisting their career paths.
Led strong cross-functional teams throughout the product lifecycle, maximizing employee potential.
Evaluated product market strategies of the Ryan product portfolio to support overall business goals.
Developed product roadmaps that clearly communicated goals, roles, responsibilities, and desired outcomes that aligned with the overall product vision.
Defined, monitored, and tracked Key Performance Indicators (KPIs) for the Ryan product portfolio.
Identified, defined, and wrote business and operational requirements based upon the business objectives of each product.
Created detailed user stories and acceptance criteria for various feature requests.
Led defect and user story grooming and triage sessions to identify user story priority for development.
Aventiv Technologies (Former Securus Technologies)
Manager of Product Management, 2013 – 2022
Responsible for overseeing the development, launch, and lifecycle management of telecommunications products and services, ensuring they align with market needs, customer requirements, and company goals; this involved collaborating with cross-functional teams including Engineering, Sales, and Marketing, while maintaining a deep understanding of the competitive landscape and industry trends to drive revenue growth and customer satisfaction, essentially acting as the bridge between technical capabilities and customer demands.
Key Contributions as a member of the management team:
Directed, managed, and coached various product managers within the product portfolio.
Coordinated and built strong working relations with various internal organizations including IT, Engineering, Sales, Marketing, Product Development, & Operations.
Owned the payments and subscription management services product and backlog.
Managed and led a client-driven product team.
Built and managed the Aventiv Inmate and Family Payment product portfolio including cash and credit card payments methods.
Monitored emerging trends, industry developments, regulatory change and security enhancements across the mobile payments industry.
Enhanced complete Digital Wallet & Payments value chain by reducing friction and adding digital features to deliver superior customer experience.
Negotiated and implemented key contracts with vendors and partners.
Managed tablet application program specifically designed for Inmate Education programs such as Khan Academy and the Lantern program through Ashland University.
Inteliquent (Formerly Onvoy/ANPI/Broadvox), Frisco, Texas
Director of Product Management, 2009-2013
Directed business operations and product development for supporting existing lines while creating new digital products in an Agile development environment. Led cross-functional teams in Product Management, Finance, Sales, Marketing and
Services, providing end-to-tend support for all products.
Key Contributions as a member of the executive team:
Managed product management and development team.
Member of the senior executive team.
Envision and lead product enablement by collaborating with stakeholders, prioritizing, driving forward on key initiatives, running sprint planning meetings, and standups.
Provide platform leadership by balancing effective product feature delivery against managing the future vision of products to accelerate and improve different initiatives.
Shape the strategic vision of key engagement areas of products in collaboration with external partners and cross-functional leads such as engineering and marketing.
Introduced and launched $18M plus hosted SIP solution.
Negotiated and launched $10M plus Internet Services partnership.
Neustar
Senior Product Manager 2006 –Nov 2009
Key Contributions as a member of the executive team:
Managed multiple products within the Managed Services and Cybersecurity product lines which include Advance Reporting, Comodo Hackerproof, DNS Shield, Webmetrics Monitoring and Load Testing.
Key customers include Amazon, Yahoo, AOL, EarthLink, and Qwest.
Led initiative to migrate and transition Webmetrics monitoring and load testing into the UntraDNS product portfolio with projected annual revenue of $10M.
Managed customer win-back initiatives with potential annual revenue of over $8M on a limited budget.
Interacts with end users and stakeholders to define and clarify product and system requirements associated with proposed solutions.
Collaborate with the Business PM to develop detailed roadmaps to include feature development and releases.
Identifies and estimate needs including technical resources, subscription costs, and other non-labor costs.
Verizon (Formerly GTE)
Senior Product Line Manager 1999 –Nov 2006
Key Contributions:
Managed multiple products within the Managed Services and Cybersecurity product lines which include Advance Reporting, Comodo Hackerproof, DNS Shield, Webmetrics Monitoring and Load Testing.
Key customers include Amazon, Yahoo, AOL, EarthLink, and Qwest.
Led initiative to migrate and transition Webmetrics monitoring and load testing into the UntraDNS product portfolio with projected annual revenue of $10M.
Managed customer win-back initiatives with potential annual revenue of over $8M on a limited budget.
Collaborate with the Business PM to develop detailed roadmaps to include feature development and releases.
Identifies and estimate needs including technical resources, subscription costs, and other non-labor costs throughout the entire product design and development lifecycle.
Contributes to the creation, maintenance and review of product documentation including product and system requirements, user manuals, training material, and release notes.
EDUCATION
Bachelor of Arts in Marketing and Public Relations University of Texas – Arlington, Texas
CERTIFICATIONS
Certified Scrum Professional (CSP)
Certified Scrum Product Owner (CSP-PO)
Certified Scrum Master (CSP- SM)
Certification- Cyber Incident Analysis and Response (FEMA via Homeland Security)
New Lens Executive Leadership Program
Scrum Foundations Educator (Trainer)
SOFTWARE/OPERATING SYSTEMS
JIRA
Microsoft 365 Office Suite
Confluence Team Workspace
Canvas Learning Management Software
Amazon AWS
Azure Dev Ops
Smartsheet Project Tracker
Salesforce CRM
Workfront Project Management Software
Microsoft Windows
Android OS
Apple iOS
Figma
Lucid Charts
Aha!
AWARDS & PATENTS
16 United States Technology Patents for product innovations
Verizon Excellence Award
US Air Force ROTC- Commander Leadership Award
Aventiv Technologies President’s Award
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