Support Specialist Network Engineer

Dominic Raso, MCSE, CCNA, A+ NET+, Toshiba Certified Instructor

Cell Phone 728-***-**** Lake Worth, FL 33460

E-mail *******.****@********.***

Network Engineer & Administrator / Helpdesk & PC Support Specialist

Professional Network Administrator and Helpdesk Support Specialist with leading-edge IT experience in delivering exceptional customer satisfaction and improving overall operations. Proficient in front-end and back-end operations, development and support with expert levels of troubleshooting skills for both PC hardware and software in a Microsoft environment. Excellent interpersonal, communication and organizational skills. Intuitive analytical ability to attain network, system and application level solutions as well as excellent problem solving skills. Strong knowledge of Desktop and Laptop hardware repairs as well as a national certified trainer In a break/fix technical environment...

Education

St John’s University, Queens, NY

BS Information Technology, September 1997

Professional Experience

United States Post Office contractor for Adatcorp contractor services 01/2023 – present

•This position is 100 percent travel (4 months at a time)

•Mount and configure 4 TV Monitors (65 IN) in each site using drywall anchors and run audio/video cabling.

•Upgrade USPS network infrastructure and cabling.

•Upgrade CAT5e with CAT6 run 25 new cables and terminate and certify with a Fluke cable certifier.

•Terminate all cables with CAT6A terminators

•Drill thru concrete to run metal 2” conduit and use J hooks to create the cable path

•Expert knowledge of fiber connections and splicing.

Migrate IP Phones and IP cameras to new network Switch and troubleshoot an issues

•Integrate Honeywell fire panel and Access Control entry systems and Gate Access entry systems and troubleshooting any issues.

•Decommission Cisco Aps and upgrade to Cisco Catalyst C9130AXI series access points and configure thru a PUTTY session.

•Decommission Cisco 2960 switch and upgrade to Cisco Catalyst 9300X 48port POE switch and configure thru a PUTTY session.

•Work with Network infrastructure team to bring site online.

•I am the lead engineer and in charge of a crew of 5 install technicians.

Bethesda East contractor Provisioning tech/Network Admin 09/2021 - 09/2023

•As a Contractor this is a helpdesk position

•Expert knowledge of Active Directory in creating user accounts, assigning group policy to group accounts.

•Expert knowledge of Hyper-V and VMWare in a virtual environment

•provide remote support using RDP and provide onsite support.

•perform enhanced troubleshooting on hardware and replace parts as needed.

•image over 2000 HP Z2 desktops for a project coming up (IGEL PROJECT)

•perform testing of HP/Z2 HP computers replace hardware as needed

•responsible for end-user support tickets using Service Now ticketing system (SNOW) and updating and close/resolve tickets with detail notes.

•Manage Active Directory in a Windows server environment (2012/2016/2019)

•create new accounts for doctors, nurses and hospital staff

Baptist Health South Florida BHSF contractor Lead deploy tech 08/2018 - 09/2021

•Lead tech of 5 technicians to deploy new PCs to the following hospitals (Homestead, MCI, Baptist Main, Miami and DDC

•deploy new HP Z2 (4000 users) computers and replace the older HP Z230 and Z240

•track each new computer with Asset tags.

•record new Asset tags into database.

•expert knowledge of office365.

Dominic Raso, MCSE, CCNA, A+, Toshiba Certified Instructor Page 2

Cablevision/OMGfast Pompano Beach, FL 11/2010 – 7/2018

3rd Level Support Specialist (Remote and Telephone) / Customer Support Supervisor

OMGfast is an ISP which was bought by Cablevision uses Alvarion WIMAX Wireless 5G spectrum technology along with MVDDS Wireless Technology to deliver high-speed internet services (50MB)in the South Florida area by means of Cellular towers and has over 3000 subscribers for internet and voice services. This wireless technology uses the 5GB RF open spectrum for the WIMAX 5000 Extreme platform along with the 12GB RF spectrum for the MVDDS platform. I was an RF and Windows Engineer then was promoted from the Engineering Department to the Customer Operations Department where I was a Supervisor and 3rd Level Engineer for 2nd level Technicians and 12 1st level technicians.

•Support multi Windows/Linux server platform.

•Monitor all network servers which include storage servers, file servers and DHCP servers,

•Configure and troubleshoot issues with Cisco 2800 and 3600 series routers.

•Extensive knowledge with CLI commands.

•Design, support and implement Cisco L3 switches and Routers for financial transaction processing.

•Secure LAN/WAN network infrastructure using Cisco ASA 5505, 5510 and 5530 Cisco appliances.

•Expert knowledge of advanced protocols such as BGP and OSPF

•Senior Engineer in charge of monitoring over 80 servers using PRTG Network Monitoring tool.

•Setup probes to monitor infrastructure equipment such as servers, modulators, Routers and Level 3 Switches

•Expert knowledge of WIMAX Extreme 5000 products such as the Alvarion Base Stations and Alvarion Extreme SU’s used at the customer premise.

•Manage Brocade MLX-8 Routers and Brocade CES-2024 and CES 2048 L3 Switches.

•Provide off site backups using FPL facility for disaster recovery.

•Configure and Manage 2 IBM Blade Servers, 10 Dell R510 rack servers and 8 Dell 2970 Rack servers.

•Configure entire IP infrastructure and perform IP cleanup for Scopes on 7 DHCP servers and reconcile all IP addresses for reuse with new customers.

•Expert knowledge of RF frequency standards, Signal to Noise ratios and Wireless technology.

•Provide support for technicians troubleshooting support issues in the field as well as supporting all new installs.

•Update troubleshooting guides for level one NOC support team and provide them with level 2/3 support.

•In charge of 25 technicians in the field and provide these technicians with their daily itinerary for installs and support calls.

•Expert knowledge of Telnet, SSH and RDP into remote devices and servers for configuration and management purposes.

Orlando Regional Medical Center Orlando, FL

Network Administrator, Helpdesk Support 7/2003 - 6/2010

•Administered and upgraded over 1000 desktop PC’s to HP Pavilion desktop computers running Windows XP/2000.

•Run daily backups for over 200 HP Server rack systems.

•Maintain and manage on a daily basis over 200 servers in a server farm environment utilizing Windows 2K Server.

•Install each computer to its location and configure to Windows 2K network using TCP/IP and DHCP configurations.

•Managed and ensured ongoing performance of the computer network. Conducted training on equipment and software utilization.

•Provide helpdesk support with a team of 5 technicians, troubleshooting W2K and Win XP issues, as well as server issues.

•Expert knowledge of MS Terminal Services and Intel LANDesk Client Manager for remote desktop troubleshooting.

•Accelerated knowledge of DDNS, including configure and troubleshooting zones.

•Extensive knowledge of DHCP, scopes, super scopes and multicast scopes.

•Expert knowledge of configuring, installing, and troubleshooting all levels of AD infrastructure and advanced protocols (Kerberos V.5, LDAP).

CHS Medical Cocoa, FL 10/2001 - 2/2003

Systems Engineer, Helpdesk Support Technician

•Setup and configure over 1000 Toshiba and Dell laptops computers using W2K SYSPrep utility and Symantec Ghost imaging program.

•Expert knowledge of PCAnywhere for remote desktop/Server troubleshooting.

•Configure each workstation to communicate on W2K network before deploying all laptops to regional location.

•Create sites, domains and OU’s and populate users and groups depending on geographical location and dept.

•Create security policies using Group Policy in W2K for OU level security.

•Create VPN’s with L2TP/IPsec protocol for each regional location.

•Expert knowledge of DDNS, DHCP and Active Directory structure and security.

Skills

Windows 7, Windows 8, Windows 2000 Server, Windows 2003 Server, Windows 2008 Server, Windows 2010 Server, Windows XP, Windows Vista, Active Directory, TCPIP, DHCP, DNS, WINS, VPN, IIS, ICS, NAT, IPv4, IPv6, LDAP, IPsec, PPTP, Windows Certificate Authority, LAN, Microsoft Office, Exchange Server, SL Server, Group Policy, Security, RDP, Teamviewer, Logmein, LAN, WAN, Sharepoint, OSPF, BGP

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