Customer Experience Service Manager
Resume:
Gabrielle Nguyen
(***) ***–**** • Irving/Coppell, TX • *********.*********@*****.***
Objective: Seeking a position that will benefit from my positive interaction skills, strong-sales experience, and abilities to work well with people. Energetic, self-directed, professional, and proven smooth-sales ability.
Experience
Nails Salon Euless, Euless TX May 2022- Present
Nail Tech
●Maintain a clean and organized work environment.
●Sterilize and disinfect all tools and equipment before and after use.
●Follow all health and safety regulations to ensure client safety.
●Stay updated on the latest nail care products, trends, and techniques.
●Greet clients warmly and assess their nail care needs, by creating a warm atmosphere.
●Handle client inquiries and resolve any complaints or issues professionally.
GEVC, Irving TX June 2022- July 2023
Lead Setter
●Gather people to our booths at events such as Concerts, Six Flags, Rangers games.
●Gave out raffles to get people to enter our Vacation Club with gifts for incentive.
●Helped out agents when guests needed a vouch of validity.
●Assisted in shutting down and opening booths for the day, and preparing for the next.
Baby Dolls, Dallas TX April 2020- August 2022
Server/ Bartender
●Ensure a positive customer experience through attentive service and friendly interaction.
●Create specialty cocktails and customize drinks to meet customer requests.
●Keep the bar area clean and organized, including washing glasses and utensils.
●Restock bar supplies such as liquor, mixers, garnishes, and glassware.
●Conduct regular stock checks and place orders to replenish supplies as needed.
●Record and report inventory usage to prevent shortages and manage costs.
●Monitor customer behavior and refuse service to those who are intoxicated or underage.
●Manage a cash register and provide correct change to customers.
Chipotle, Southlake TX August 2019- March 2020
Service Manager
●Handle customer complaints and feedback efficiently and professionally.
●Manage inventory levels to ensure sufficient stock of ingredients and supplies.
●Place orders for food, beverages, and other supplies as needed.
●Assist in managing the restaurant’s budget.
●Track sales and profitability metrics.
●Monitor food preparation and presentation.
●Conduct regular quality checks and inspections.
●Monitor performance metrics and provide regular updates to higher management.
Hair 2000, Arlington, TX May 2016 - June 2019
Assistant Manager
●Greet clients and ensure they feel welcome.
●Handle client inquiries, bookings, and complaints.
●Developed the weekly work schedule in conjunction with the manager.
●Worked with the manager to develop marketing materials that were put in the lobby for customers to take.
●Inventory purchasing, scheduling appointments and salon coordinator duties.
●Ensure all services provided meet the salon’s quality standards.
●Conduct regular inspections and address any issues promptly.
●Ensure all staff follow proper sanitation and sterilization procedures.
●Maintain compliance with local health and safety regulations.
●Conduct regular safety training and drills.
VTM Services, Fort Worth, TX Apr 2014 - May 2016
Office Assistant
●Drafting and sending emails, memos, and letters.
●Supported and motivated the staff to increase sales and ensure efficiency.
●Coordinating with IT support for technical assistance.
●Analyzed sales figures –Utilized IT to record sales figures for data analysis and forward forecasts.
●Processing invoices, expense reports, and reimbursements.
●Ensuring the office is clean and organized.
Pappadeaux, Bedford, TX Sep 2014 - Mar 2015
Server
●Ability to recommend Food & Beverage combinations and up-sell alternatives.
●Explaining how food is prepared, describing ingredients and cooking methods.
●Verify guest’s identification to make sure that they meet age needs for use of alcoholic beverages.
●Confirm with customers to make sure that they are enjoying food and take action to correct any troubles.
Education
Tarrant County College Fall 2015 – 2017
Birdville High School Spring 2015, Graduated
Supplemental Skills
Languages: Proficient in Vietnamese
Microsoft Suite Office
Certified Nail Tech, and A Lash Technician
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