Security Officer Customer Service

SHAHEENA AKHTAR

**** ***

TH

PL. FL *, JAMAICA, NY – 11435

PHONE: 347-***-**** EMAIL: ************@*****.*** PROFILE A versatile, confident and self-motivated NYS Department of State Division of Licensing Services Registered Security Officer having more than 11 years of Security and Customer Service experience in airport, restaurant, bank settings. Seeking an opportunity to become part of a dynamic and energetic team and eager to work individually and with others as a dependable team member to accomplish development for the organization and grow within the company. EDUCATION High School Diploma, 1987 - National Bangla High School, Dhaka, Bangladesh CORE COMPETENCIES: Language Proficiency: Fluent in English and Bengali Computer Skills: - Proficient on the Internet - Comfortable with Technology - Good Typing Speed PROFESSIONAL STRENGTH HIGHLIGHTS:

Exceptional Customer Service * Great at Time Management * Active Learner & Listener

Excellent Ability to Multi-task; * Comfortable with Technology * Incredibly hard working

Well Organized * Excellent capability to complete tasks with a sense of urgency and accuracy CERTIFICATION SECURITY GUARD TRAINING CERTIFICATES:

8 HOUR Annual in Service Training Course for Security Guards

16 HOUR On the Job Training Course for Security Guards WORK EXPERIENCE

Apr ’22 – Present GLOBAL ELITE SECURITY, JFK International Airport, Terminal 4 Security Officer

Comply with all safety, security, compliance and quality standards and procedures established by the regulatory authorities.

Assure that only authorized personnel enter the premises and prevent any person without proper identification from entering a secured area

Respond to incidents and critical situation in calm, problem solving manner; Monitor and conduct patrols around the facility surroundings June ’20 - Mar ‘22 ALLIED UNIVERSAL, Capital One Bank & Queens Public Library, NY Security Officer

Secured premises and personnel by patrolling property

Held responsible to prevent losses and damage by reporting irregularities; informing violators of policy and procedures and restrained trespassers.

Made sure that everyone who enters the premises wear masks and maintain proper social distancing.

Dec ’10 - May ’20 AVIATION SAFEGUARD, JFK International Airport, NY, Terminal 7 Security Officer

Held responsible for maintaining all along safety-security and smooth operations of JFK Airport terminal by communicating among the terminal users & administration.

Maintaining strict regularity, discipline & dependability to work for long hours irrespective of condition and circumstance.

Providing excellent customer service and address needs of customers in a timely and effective manner

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