Microsoft Office Customer Service

Lilliana Wands Calderon

**** * ******** ******, *** 2401

Chicago, Illinois 60610

Cell: 312-***-****

Email: *************@*****.***

Education:

**** ******** ******** ********* ** Chicago Microsoft Office

• Basic knowledge in Microsoft Office

1990 Universidad Autónoma de Centro América – Costa Rica

• Associates Degree International Studies

Employment:

2017- 2022 L&G Law Group Chicago, Illinois

• Create and process file records

• Scan and Search documents

• File and obtain Court documents of Cook County

• Responsible for photocopying, scanning and faxing documents as needed

• Handle a high volume of incoming calls using a multiline switchboard 2016 Lettuce Entertain You Enterprises, Inc Chicago, Illinois

• Holiday Season Fulfillment Program

• Prepare and mail gift cards and holiday bonus packages 2010-2015 Childcare Chicago, Illinois

• Maintain a positive relationship with children by engaging in activities

• Establish meal schedule and daily routine

• Encourage development while supporting learning through storytelling & play

• Demonstrate ability to understand and follow instructions and procedures

• Provide a supportive environment; able to work in partnership with families 2008-2009 Fútbol y Más Radio Advertising l San Jose, California

• Present advertising packages to existing and prospective clients

• Cultivate and maintain relationships with clients to meet dynamic needs

• Training in account sales, coaching techniques and marketing strategies

• Maintain professional and technical knowledge by attending networking events 1994-1996 Costa Rica Experts Travel Agency Chicago, Illinois

• Evaluate customers travel needs for individual, corporate and leisure groups

• Book reservations for travel, rental cars, and hotels

• Assist clients with passports and visas

• Process billing requests

1989-1993 American Airlines San Jose, Costa Rica

• Provide professional customer service in assisting clients with all of their inquiries

• Maintain quality control

• Check passenger documentation, issue boarding passes and check luggage Qualifications and Certifications

1992 American Airlines- Certifications Dallas, TX

• International Tariff

• World Cargo

• Worldwide Reservations

• Drug Security

Volunteer:

• Willow Creek Community Church – Greeter

• Community Races (5k, 10k, 15k)

Skills:

• Bilingual Spanish

• Basic French and Italian

• Customer Service Representative

• Microsoft office

• Sabre Airlines Reservation System

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