Veronica Velarde
Team leader, optimistic, goal oriented, self motivated, problem solver providing solutions .
Tucson, AZ 85745
**********@*******.*** : ***********@*****.***
Enjoy working and helping others has always been my calling. The feeling of making a small difference in the world makes a big difference in my world. Helping others to see everything and anything is possible as long as they stay focused and motivated. Anything is possible.
Behavior Support Specialist / Direct Care Specialist
Banner Pavilion/Community Bridges November 2018 to 2021
Job Description: Working with Patient whom are acute in need of care for medications stability and court ordered, structured care, Assisted clients in setting and pursuing their recovery goals, monitoring and quantifying their progress, lending assistance with treatment and resources, and leading by example when it comes to coping strategies that have been helpful in their own recovery. Assessment of clients monitoring while interprofessional Experienced from patients for different medical reasons, proper labeling of the collected blood sample, transporting blood for further analysis, and testing, keeping the work environment .
Behavioral Health Technician
Compass Behavioral Health / Pasadera - Tucson, AZ August 2010 to September 20116-2018
Recovery Support Specialist/Behavioral Health Technician Casa De Palmas/The Haven March 2008 to May 2011
Teaching women in recovery is possible with guidance, daily schedule in the day, 12x12 groups, structure building life's structure that has been torn. little creating foundation of life,
Taking one day at a time with my own experience in recovery teaching others how to deal with life on life's terms, affirmations day goals day meditation to handle life day by day teaching how in revert anything is possible as long as studying sober stays first in daily goals without self there is no family without one's self dedication. Recovery option, tools self gratitude and learning about self daily to teach others how anything is possible as long as believing in self and others, consistently working on self daily
Phlebotomist Southern Arizona VA Hospital - Tucson, AZ September 2003 to October 2005
Job Description: Responsible for drawing blood from patients for different medical reasons, proper labeling of the collected blood sample, transporting blood for further analysis, and testing, keeping the work environment clean and sterilized, responsible for developing interpersonal relationships with patients, to ensure that patients felt relaxed, protected, and less scared while collecting samples of blood, labeling urinary samples and other liquid specimens collected from patients.
Customer Service Associates / Sales
Qualifications & Technical Skills
• Type 50 wpm, professional phone skills, excellent customer service skills, knowledge and experience in working with other cultures, enjoy working with people; can work autonomously or as a team. I am able to remain professional under stressful circumstances, and maintain confidentiality. I have training and experience in developing WRAP plans for clients, facilitating recovery and life skills groups. Certification in documentation, First aid, CPR, BHT, Word, Excel, Office 2007 Windows XP, Windows Vista, Outlook, and PowerPoint. Nextgen application compatible
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Education
Associate in Psychology
University of Phoenix
Certified Recovery Support Specialist
University of Arizona/CPSA - Tucson, AZ 2010
General Education Diploma
General High School Equivalency 2005
Pima Medical Institute 2003