Customer Service

CONTACT

Address: BARNSTAPLE United Kingdom

Phone: 079********

Email: **************@*****.***

SKILLS

• Retail banking

• Banking products knowledge

• Cash reconciliation and banking

• Banking hall coordination

• Banking transactions

• Banking product knowledge

• Manual testing

PERSONAL STATEMENT

With a strong background in customer service, I have developed a range of transferable skills including communication, problem-solving, and time management. I have honed these abilities while working at Lloyd's Bank and more recently, in various roles that have sharpened my adaptability and ability to thrive in fast-paced environments. These experiences have also taught me to build meaningful relationships with customers, ensuring their needs are met efficiently and effectively. I am now exploring new career opportunities where I can continue to develop my skills and apply my diverse work experience to make a lasting impact. WORK HISTORY

Manual iOS Tester, 12/2024 to 02/2025

BluGem Communication - BARNSTAPLE

I briefly worked as a Manual iOS Tester at BluGem, where I was responsible for testing mobile applications and analysing spreadsheets within the iOS environment. While this role provided some insight into a technical environment, it did not fully align with my strengths or long-term career interests. Despite this, I valued the opportunity to gain insights into mobile app testing, and I decided to pursue roles that are more in line with my passion for customer service and fast-paced environments

Waiter, 06/2024 to 12/2024

Pelican Restaurant - BARNSTAPLE

After leaving my position at Lloyd's Bank, I took on a role in a fast-paced hospitality environment, working as part of the waitstaff in a busy fish and chip restaurant. This experience allowed me to further develop my customer service skills, including handling high-pressure situations, managing multiple tasks simultaneously, and ensuring customers received an excellent experience from start to finish. I learned to work efficiently under time constraints, maintaining high service standards even during peak times. This role also strengthened my teamwork and communication skills, as I collaborated closely with colleagues to meet customer expectations

Accredited Customer Service Assistant, 11/2018 to 06/2024 Lloyd's Banking Group - BARNSTAPLE

I began my journey with Lloyd's Bank as an On-Call Customer Service Assistant, adopting a flexible work pattern to meet the varying demands of customers. After three months, I successfully transitioned into a full-time role. In this position, I was responsible for supporting customers across multiple areas of the banking hall. I enhanced my communication skills by engaging with a variety of customers, identifying their needs, and offering tailored solutions. The role also strengthened my problem-solving abilities, as I consistently navigated complex customer enquiries to deliver optimal outcomes. I left this role in June 2024, seeking new career paths and opportunities for growth

Customer Assistant, 07/2015 to 04/2017

TK Maxx - BARNSTAPLE

During my time at college, I worked part-time at TK Maxx, focusing on DYLAN DOWNING

stock replenishment, customer queries, and cash register operations. I developed resilience and problem-solving skills when dealing with dissatisfied customers and resolving issues effectively. This experience helped me build a strong foundation in customer service, learning how to handle difficult situations while maintaining a positive demeanour and providing customer satisfaction

EDUCATION

GCSE: English Language, English Literature, Maths, Core Science, Double Science, Personal Development, 01/2011 – 07/2015 Braunton Academy - Braunton

90 Credit Diploma: Business BTEC, 09/2015

Petroc College - BARNSTAPLE

GPA: Pass

• GCSE English Language: C

• GCSE English Literature: C

• GCSE Maths: B

• GCSE Core Science: C

• GCSE Double Science: C

• GCSE Personal Development: B

HOBBIES AND INTERESTS

• I enjoy problem-solving and collaborating in multiplayer games. I am passionate about learning new creative skills, including video editing and using software such as Photoshop.

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I have also attempted to make some music and instrumentals using software on my PC.

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Contact this candidate