Customer Service A Dedicated

CURRICULUM VITAE

MR. GOODNEWS TOBECHI OPARA

**********@*****.***

*** ********* ********* ********, *******

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WINDHOEK, NAMIBIA

+264*********

**********@*****.***

SUMARRY With extensive experience in the hospitality industry, I am a dedicated and service-oriented waiter known for delivering exceptional customer service and creating memorable dining experiences. Proficient in menu. Knowledge, order accuracy and maintaining a positive attitude in fast- pace restaurant settings. My commitment to quest satisfaction is un- waving. I excel in multitasking, building rapport with patrons and work collaboratively with the team, now seeking an opportunity to contribute my expertise to a restaurant that values exceptional service, I’m eager to elevate service standards and leave every quest with a delightful and lasting impression.

SKILLS Customer service

Communication

Menu knowledge

Order accuracy

Multitasking

Problem solving

Teamwork

Adaptability

Attention to detail upselling

POS (POINT OF SALE) systems

PROFESSIONAL

EXPERIENCE

1. Sharaton HoteL. Abuja. Nigeria

Waiter

3 years experience

Maintained a high customer satisfaction rate of over 95% during tenure

Anticipated and fulfilled customer needs resulting in increased

Successfully upsold menu items increasing average pre-customer spending

2. Angeles Hotel Abuja Nigeria

Waiter

2 years experience

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Demonstrated exceptional time management skills, serving multiple tables simultaneously

Successfully balanced serving responsibilities, such as taking orders delivering meals and processing payment with grace and profession

Improve coordination during busy shifts

ACADEMIC

PROFICIENCY

FEDRAL POLYTHENIC OWERRI

NATIONAL DIPLOMA IN ACCOUNTANCY

2014-2016

Christus International Secondary School COLLEGE

OYIBO RIVER STATE, NIGERIA

High School

2007-2014

INTEREST AND

LEISURE

Listening to music, Socializing and travelling

REFERENCES 1. Mrs. Judith Okere Manager

+234***-***-****

Sharaton Hotel

***************@*****.***

NIGERIAN *** ID NUMBER: A10820469 *** DOB 20/02/1988

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