Technical Support Quality Assurance
Resume:
Rey Manzano Cube
Email: ********@*****.***
Mobile: +639*********
Current address: Block 5 lot 2 Azalea street, Villa Annapolis Subdivision,
Dulong Bayan, San Jose Del Monte City, Bulacan, Philippines
Position Applied For : Any position that fits to my qualifications.
Summary of Skills and Experience
Technical Support Department Head, Quality Inspection, internal quality auditing skills in accordance to ISO TS 16949, Forklift driving, With 9.5 years experience in lead acid battery manufacturing set up under Quality Assurance Department Quality Engineering Section.
Prevoius Work Experience
Company Designation: Technical Support Department Head
Company: Al Muqqarram Auto Spare Parts Trading LLC
Locatrion: Dubai, United Arab Emirates
Work from:August 28, 2011 –December 25, 2014
Duties and Responsibilities
Lead and motivate the team to deliver an effective and on time Technical Support function in line Company policies and procedure.
Support development of departmental budgets and control Technical Support expenses to meet budget guidelines.
Manage all technical complaints received from Customer Relations/ customers and provide after sales supports to customers.
Provide training to key customers on battery utilization, protection and maintenance and conduct battery seminars to potential customers.
Recommend alternative battery products to customers
Obtain and maintain license for Technical Laboratory.
Centralize the inspections results and report requirement to replace batteries to Finance and Import
Input all technical products faults in the system and up-date customer complaints log.
Report technical product faults to suppliers and visit customer sites if required to communicate manufacturing defects.
Allocate Field Technician to visit customer’s sites for investigates battery faults
Provide advice to Import & Purchasing and Sales on Technical Product Specifications within or outside the A-MAP catalogue.
Stay abreast of the latest technical specifications of batteries.
Participate and take part in product related annual exhibition.
Set and agree individual goals for all direct reports and evaluate individual performance providing feedback on areas of achievement and development.
Previous Company Work Experience
Designation: Quality Engineering Auditor
Company: Philippine Batteries Incorporated (Motolite Batteries)
Work from: Feb 2003 to Mar 2011
Basic Education
Course: Bachelor of Science Major in Business Administration
Specialization: Management
Year of Passing: 2002
Country: Philippines
IT Skills
Skill Name
Last Used
Experience
MS excel
2013
10 Year(s) 0 Month(s)
MS Power point
2013
10 Year(s) 0 Month(s)
MS Word 2013 10 Year(s) 0 Month(s)
Skills
Battery Warranty Administration
Warranty Administration at RBSB and Century-Motolite Batteries Inc., at Sudan Berhad, Malaysia (2007-2008)
OEM Customer Visits
Battery Tear down Analysis
SAP Material Management
Forklift Driving & Safety
Internal Quality Auditing (ISO TS 16949)
On line Process Auditing
S t r e n g t h s
Highly motivated, creative, and versatile in production process and quality assurance with 9.5 years experience in manufacturing setups.
Experienced in handling problems in production line processes.
Technically inclined in the Quality Standards.
Especially skilled in productive working relationships with fellow employees.
Committed to human development and community service.
Energetic self-starter with analytical, organizational and creative skills
Employment Record
Aug. 2003 - July 2009 Philippine Batteries, Incorporated
Sta. Maria Industrial Park
Bo. Bulac, Sta. Maria, Bulacan
Philippines
Position: Customer Service Technician (Warranty Section)
Duties and Responsibilities
Conduct and perform teardown analysis of defective batteries both local and export batteries.
Perform monthly report on warranty return rates.
Perform customer visits to all OEM and issues visit report to be presented and discussed with QA Head.
Conduct battery tear down analysis on OEM returned batteries and issues customer service diagnostic report.
July 2009 - March 2011
Philippine Batteries Incorporated
Sta. Maria Industrial Park.
Bo. Bulac,Sta. Maria, Bulacan
Philippines
Position: Quality Assurance/ Quality Engineering Auditor
Duties and Responsibilities
Conduct on line process audit to verify compliance of production operations to specifications and procedures.
Perform charging validation of new product and charging specifications.
Assist production heads and line leaders to the Gemba-Kaizen and Zero Defect Quality Control.
Administer the On-line Corrective and Preventive Action procedures to ensure effective solutions to identified problems.
Conduct final inspection of outgoing finished products, guaranteeing their adherence to form, fit, functional, and visual specifications.
Facilitate negotiation of material review board for production deviation notices and issuance of Quality Bulletin.
Perform Product/Process Validation and Testing of new product/process including certification runs.
Conduct receiving inspection of critical materials.
August 28, 2011 –July 26, 2012
Al Muqarram Auto Spare Parts
P.O. Box 60235
Deira, Dubai, United Arab of Emirates
Position: Field Technician
Duties and Responsibilities
* Process warranty claim batteries on each battery shops
* Issuance of warranty claim report on the field
* Tear Down Analysis of returned batteries
* Monthly claims reporting
* Battery charging
* Conducts training of new and old staff, dealers, salesman regarding automotive batteries.
* Conducts Battery testing by using Battery Electrical Systems Analysis and other Testing equipment.
Training and Seminars Attended
o Inspirational Leadership
o Effective Business Writing
o Delegation Skills
o Art of Time Management
o Measurement and System Analysis
o Failure Mode and Effect Analysis
o Advance Product and Quality Planning
o Statistical Process Control
o Production Part and Approval Process
o Dimensional Metrology
o Internal Quality Audit Training
o ISO TS 16949 Technical Specifications
o ISO 14001-2004 Environmental System Compliance
o Fire Safety and Security Training
o Worker Safety Training
o Basic Battery Training Course
o SAP 4.7 Training Overview
o 5 - Why Analysis Training / Fishbone Analysis
o Effective Business Writing
o Trainer's Training
o Chemical Spill Response Training
o GHK Training (5s + 1)
o Forklift Operation and Safety Training
o Design of Experiment
o Chemical Response Training
o Effective Business Communication
o Delegation Skills
o Art of Time Management
o Inspirational Leadership
Personal Details
Date of Birth : May 09, 1972
Religion : Iglesia Ni Cristo
Marital Status : Married
Nationality : Filipino
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