Property Manager Customer Service
Resume:
Gail Alison Kent
New Albany, Indiana 47150
Summary:
Driven, detail-oriented administrative professional with excellent organizational skills and 15+ years of experience. Passionate about improving operational efficiencies and abilities.
Work experience:
A & K ACCESSORIES - Radcliff, KY,
Landlord/Property Manager:
Foster relationships with current and prospective tenants, using strong interpersonal and active listening skills to create genuine connections and top-notch customer experiences.
Oversee the maintenance of one unit across 1 location, closely collaborating with the internal team and outside contractors to maintain high-quality standards.
United Parcel Service - Clarksville, IN, October 2019 to December 2019,
Delivery Driver:
Sorted packages according to priority and routed, loaded packages and parcels into a personal car, then made deliveries during the holiday season,
Picked return packages from customers.
Executed daily pre-trip safety inspections on all equipment.
Verified and completed required documentation and reports.
Followed dispatch instructions and communicated with dispatch as required, including delays in arrivals and equipment problems.
Communicated with customers to determine pick-up or delivery needs.
Demonstrated internal and external customer service.
Solicit additional business from customers.
Applied knowledge of all applicable laws/regulation's safety standards as well as company policies/procedures
Elliot Jeffery, Attorney, Law. Vissing Law, LLC - Jeffersonville, IN,
Paralegal:
Assist 2 Attorneys with managing files and legal research,
Draft witness list motions: collected relevant information for trial and ensured all proper paperwork was acquired and completed before filing a suit.
Gather evidence for trial, including research on
LexisNexis and Westlaw, organizing witness lists.
Read all answers to Interrogatories (questions) and review the documents produced and the accompanying discovery pleading.
“Response to Request for Production of
Documents: organize the solutions related to each case to create interrogatories.
Requests to produce documents for trial.
Obtaining witness lists and telephone numbers, creating documents, and getting filed for trials.
Copying bills, invoices, calendars, business cards, dates/ times, and the amounts
Helped program leaders with administrative support duties.
Completed clerical tasks and office duties to open full-time employees up for more critical work.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Used solid interpersonal communication skills to convey information to others.
With expertise in anticipating Professional needs and proactively identifying and resolving problems
Proven ability to promote organization and availability through effective schedule development.
Excellent customer service and conflict management skills.
William B. Tabler Company, LLC - Louisville, KY, Administrative Assistant:
Provide ongoing administrative support to senior executives, driving organization success through the management of daily operations and special projects.
Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements.
Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication.
Plan, coordinate, and finalize travel arrangements and business development event details.
Spearheaded training and development programs for new employees.
Serve as the primary point of contact for an average of sixty incoming phone calls daily, addressing inquiries and resolving concerns.
Assist in ordering supplies for three warehouses in three different states and other supplies as needed,
Provided reports and invoices to the warehouse.
Humana Inc.
Phlebotomist Registration, Processor
Duties Summary
Responsible for all Lab Draws for the Hospital at night. Processed all specimens into the computer system for the laboratory. Register Emergency Room Patients, Admission.
Education:
University of Louisville - Louisville, KY, Bachelor of Science in Criminal Justice
Sullivan University - Louisville, KY,
Associate of Science in Paralegal
Skills
Clerical experience:
Microsoft Word, Excel, Outlook, PowerPoint Database management Calendar management Proficiency with photocopiers, scanners Accurate data entry Inventory and supply management Editing and Proofreading Billing and record-keeping Business Knowledge Proficient in MS Office Document filing Legal Research Administrative Support Document Preparation Litigation support.
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