Customer Service Representative

ANITA JOE NEEQUAYE

020******* **********@*****.***

PROFILE

Date of birth: 30th November.

• Nationality: Ghanaian.

• Degree in Public Relations.

• Problem solving skills with the ability to make tough decisions under little or no supervision. EDUCATION

Ghana Institute of Journalism Accra, Ghana

Bachelor of Arts – Communication Studies Sept 2013 – May, 2017 Harvard Senior High School Accra-Ghana

WASSCE Sept 2006-May, 2009

PROFESSIONAL EXPERIENCE

SHANTI WELLNESS(Russia)

Back office Team lead(Promoted) Jan 2024 –

• Called over 50 customers in a day who had previously placed an order for the company’s products online to reconfirm delivery details.

• Ensured that delivery riders deliver at least 90% of ordered products to the right customers at the agreed time.

• Reconfirmed how the products (health products) worked and its dosage to customers who had received their products and had forgotten how to use products.

• Ensured that team members and delivery riders are meeting their daily delivery targets.

• Called and co-ordinated all delivery riders to ensure that products have been delivered to the right locations.

• Gave riders detailed information about paying customers’ location. Telesales Agent (Remote) Aug 2023 – Jan 2024

• Called over 80 customers in a day who placed an order for the company’s products online.

• Convinced customers to purchase products.

• Explained how the products (health products) worked and its dosage to customers.

• Assisted over 100 customers who called in to make enquiries about the products.

• Called customers who have already purchased products as a follow-up.

• Converted over 90% of curious potential customers to paying customers. 2WTRADE Russia Jan 2023 – Aug 2023

Telesales Agent (Remote)

• Called over 100 Nigerian customers in a day who were interested in buying company’s products.

• Convinced up to 90% of Nigerian customers to purchase the products.

• Explained how the products (health products) worked and its dosage to Nigerian customers.

• Assisted over 100 Nigerian customers who called in to make enquiries about the products.

• Called Nigerian customers who are yet to make a purchase as a follow-up.

• Converted over 70% of curious Nigerian potential customers to paying customers. KABFAM Ghana

Showroom site supervisor(Promoted) Jan 2022 - Jan 2023

.Ensured that over 5construction workers came in to work at showrooms.

.Placed and received orders of materials used for the construction of showrooms.

.Ensured that the construction workers completed their assignments before deadline.

.Ensured that construction workers have access to the site by making sure showrooms are opened.

.Ensured that showrooms are kept clean.

Customer Service Representative Dec 2021- Jan 2022

.Welcomed and attended to over 50 customers who came into the showroom.

.Kept the showroom clean.

.Ensured that the home appliances on display were cleaned daily.

.Informed over 50 customers on sale promotions and gave them detailed information on how they can enjoy it.

. Advised over 50 customers on appropriate model of home appliance(s) that is suitable for them. Startimes Tv Accra, Ghana

Call Centre Representative June 2019-Nov 2022

• Assisted over 100 customers who had enquires about the Startimes ON App.

• Called over 100 dormant customers a day to convince them to re-subscribe with a 70% success rate.

• Assisted over 100 customers who called and had issues with their decoders.

• Clearly explained the subscription terms and conditions to new customers.

• Activate customers’ accounts after they have subscribed.

• Allocate installers to customers when they face technical issues with their decoders or dishes.

• Explain promotional terms and conditions to qualified customers. IrokoTV (Team Lead) Accra, Ghana

Telesales Agent Jan 2019 - April 2019

• Called and assisted over 80 customers in a day who had challenges with the app.

• Convinced up to 30 customers a day who had uninstalled the app to re-download it.

• Explain the subscription terms to customers.

• Assisted over 100 customers who came to the office to download the app on their laptops.

• Called customers who are yet to subscribe as a follow-up.

• Converted curious potential customers who asks about the app on the street to paying customers. LEKMA Hospital (Records Department) Accra, Ghana

National Service Personnel Sept 2017 – Aug 2018

• Verified almost 200 patients’ health insurance cards daily.

• Checked out folders given to patients.

• Kept track of the movement of patients’ folders using electronic software.

• Checked in all returned folders.

• Traced patient’s folders using barcodes of the folders.

• Directed patients to appropriate doctors or departments. Radio GIJ Accra, Ghana

Intern May 2016 – Jun 2016

• Wrote, published news stories and generated press releases for website.

• Developed content ideas to appeal to various audience

• Edited news stories.

• Verified facts and statistics using standard reference sources. Eye Emporium Accra, Ghana

Sales personnel Sept 2012 – Aug 2013

• Assisted customers in choosing suitable eyeglasses frames and sunglasses.

• Received phone calls of customers who had enquires.

• Attended to patients’ complaints and provided solutions.

• Distributed handbills to potential customers.

SKILLS

• Customer Relations.

• Sales.

• Team Work.

• Communication.

REFERENCES

Richard Akapko Bernstein

Health Services Administrator

Lekma Hospital, PMB Teshie -Accra

Tel: 054391900 Email:

*********@*****.***

**********@*****.***

Jonathan Kudjoe

Project Manager,

Tel: 026*******

Ama Afi-Adoma Apeatse

Quality Assurance, Startimes

Ghana.

Tel: 054*******

Contact this candidate