Customer Service Assistant Manager

Lisa Pelly 609-***-****

* **************@*****.***

*

* Starbucks Coffee Company

* Shift Supervisor/Barista/Assistant Manager

* 2004-present

* Take initiative and act as a role model to others.

* Enjoy working as a team and motivating others.

* Understand how to create a great customer service experience.

* Have a focus on quality and take pride in work.

* Confident in leading, deploying, and guiding others.

* Open to learning new things.

* Experienced with responsibilities such as cash-handling and store safety.

* Can keep cool and calm in a fast-paced, energetic work environment.

* Have excellent communications skills.

Summary of Experience

* Customer service experience in a retail or restaurant environment - 18+ years

Basic Qualifications

* Maintain regular and consistent attendance and punctuality

* Available to work flexible hours that may include early mornings, weekends

* Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security

* Experienced in a position that requires constant interacting with and fulfilling the requests of customers

* Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

* Experience delegating tasks to other employees and/or coordinating the tasks of multiple employees

* Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems

* Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures

* Coordinates with management for on-the-job training of new associates

* Operates cash register and voids transactions as needed while following all the company's cash handling policies and procedures, and maintains proper security of cash at all times

* Transfers supplies and equipment between storage and work areas by hand or use of a hand truck

* Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required

* Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind

* Practices excellent food safety and sanitation practices and complies with HACCP standards

* Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Knowledge, Skills and Abilities

* Ability to direct the work of others

* Ability to learn quickly

* Effective oral communication skills

* Knowledge of the retail environment

* Strong interpersonal skills

* Ability to work as part of a team

* Ability to build relationships

* Order and maintain product pars

* Computer and cash register skills

The Trentonian Newspaper

Art Director/Graphic Artist

1988-2000

* Run daily operations of Art department

* Computer programs: Adobe Illustrator, Photoshop

* Oversee work of 8+ employees

* Coordinate with other departments; such as: editorial, sports and advertising

* Create eye catching graphic concepts and images

* Brainstorm various advertising special section pullouts

* Color mock-up, technical color layout of comics

Attended:

The Fashion Institute of Technology

New York City

Advertising Design (AAS)

Packaging Design (BFA)

Mercer County Community College

West Windsor (2009-2014)

New Jersey

Degree in Applied Health Science (AAS)

Pre-nursing classes

Nursing 101

Robert Wood Johnson University Hospital

Trenton, New Jersey

•Bathing and Dressing patients

•Administering medications

•Charting patients intake/outtake of food.

•General assessment including blood pressure, temperature and pupil dilation.

Anatomy and Physiology

Microbiology

English

Algebra

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