Service Representative Repair Technician
Resume:
Madelyn Dickinson
Pensacola FL **526
*****************@***********.***
EDUCATION AND TRAINING:
A.A Computer Science, ITT Technical Institute, AL, 2012
NCRU Certifications: Electrical Theory I, II, and III, PC I and II, Mechanical, PC Diagnostics,
Network I and II.
QUALIFICATIONS SUMMARY:
Certified Computer Repair Technician successful at developing unique troubleshooting techniques.
Execute high-quality repairs.
Highly organized: accomplish assigned tasks in an efficient manner.
Self-starter; able to work well with minimal directions.
PROFESSIONAL EXPERIENCE
Navy Federal Credit Union Dec 2022- Current
Member Service Representative II
• Analyze, research, and resolve problems and discrepancies related to member accounts
• Assist members with overdraft protection
• Counsel current and prospective members about Navy Federal's products and services
• Identify opportunities to cross service products and increase product penetration
• Perform platform-banking functions
• Assist level I team members
• Understand and comply with federal and other regulations relating to financial products and
services.
National Cashier Register Sept 2013- June 2022
Customer Engineer II
Disassembled systems on-site to diagnose issues and make selected repairs.
Request information about software and hardware issues and document all concerns.
Lexmark printers, HP and Dell PCs, cisco switches.
Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network, and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
U.S. ARMY NATIONAL GUARD – Pensacola, FL May 2005-May 2013
Active Duty Soldier / Materials Management
Secret security clearance
Established and maintained stock records and other documents.
Maintained automated and manual accounting records.
Reviewed and verified quantities received against bills of lading, contracts, purchase requests, and shipping documents.
HUNTINGTON INGALLS – Pascagoula, MS January 2012-March2012
Sub-contractor
Ensured user data and settings are identified.
Ran Desktop DNA to preserve user settings.
Installed new desktop system.
Migrated peripherals such as scanners and printers.
Restored user data and user specific settings.
Validated hardware and applications are functioning properly.
AWARDS AND RECOGNITION:
Army commendation medal, Meritorious unit commendation, Army good conduct medal, Army reserve achievement medal, National defense service medal, Global war on terrorism service medal, Iraq campaign medal with campaign star, Army service ribbon, Overseas service ribbon, Armed Forces reserve medal.
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