Customer Service Sales Associate

Chloe R .Santos

*** ***** ********* *****, ** ***51

Tel:929-***-****

Email: ***************@*****.***

PROFILE

Dedicated and guest-focused hostess with a background in retail and exceptional customer service skills.

SKILLS

Friendly and professional attitude.

Verbal communication and public speaking.

Dining service planning and management.

Ability to work in fast pace environments

Active listening skills outstanding customer service.

Cash register transactions.

Store opening/closing procedures.

Stock managing and Merchandising.

EXPERIENCE

Hostess

T.G.I FRIDAY’S-New York, NY

November 2023 to October 2024

Warmly greeted guests, ensuring they felt welcomed and valued upon arrival.

Ensured guest were seated in a timely manner.

Organized and reserved walk-in parties to ensure guest satisfaction.

Addressed guest inquiries and issues, solved problems and provided recommendations to enhance their experience.

Coordinated with wait staff to ensure guest had a pleasant dining experience.

Ensured tables were cleaned and properly set up to create a welcoming and seamless experience for the next guest.

Sales Associate

Best Buy-New York, NY

October 2022 to November 2023

Manage and maintained clean orderly check out areas.

Ensured merchandise were properly arranged and stocked.

Processed cash, check, and credit/debit card payments.

Issued receipts, refunds, change, or tickets in a timely and efficient manner.

Resolved customer complaints and guided them through the checkout process.

Sales Associate

JC Penney-Bronx, NY

February 2020 to March 2020

Counted cash in register at the beginning and end of shift.

Performed all checkout procedures quickly and accurately while also promoting the store credit card to customers.

Assisted customer’s locating items.

Assisted with refund and exchanges.

Reorganizing merchandise and restocking items.

EDUCATION

John Jay College for Criminal Justice

Criminal phycology

August 2022 to May 2024

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