Los Angeles Technical Support

ROBERT GRUNFELD

Los Angeles, *****

310-***-**** • *********@*****.***

SUMMARY:

Experienced IT professional with over 15 years of expertise in providing technical support and managing complex network infrastructures. Skilled in configuring and maintaining routers, switches, servers and wireless controllers, as well as implementing both wired and wireless network solutions. Proficient in troubleshooting and resolving intricate hardware and software issues to ensure seamless operations. Known for strong problem-solving abilities and a deep understanding of network management to optimize system performance and reliability.

EDUCATION:

2005

2003

2000

Santa Monica College

Coursework in Computer Science

Los Angeles ORT Technical Institute

Associate of Arts in Graphic Design and Publishing

College of Modern Business, Budapest

BFA, Business and Technology

Current Certifications

CCNA valid until 2027

ACSP Mojave in 2019

JAMF in 2021

A+ in 2018

WORK HISTORY

2023 October - currently

LAUSD/ConvergeOne

Los Angeles county, CA

NETWORK ENGINEER

●Leading network migrations for LAUSD schools from 1 Gb to 10 Gb fiber

●Configuring and replacing Alcatel, HP, and Cisco core switches with Cisco C9407R Core Switch

●Install IOS images on Cisco Switch, set up VLANs, STP, Trunks, and Port-channels.

●Implement wireless controllers, provisioning APs on Cisco WLC-9800.

●Understanding and able to troubleshoot the different fiber strands, 12/6 MM/SM 62.5 and 50 microns.

●Replace Access layer switches from Alcatel to Cisco 9200L fiber and C1000 fiber switches.

●Configure and replace the existing Cisco 4451 router with the new Cisco 8300 router.

●Configure DHCP, TACACS, BGP, VRF, Cisco DNA, and other router configurations.

●Replace and keep an inventory of existing SFPs and devices.

●Troubleshoot issues the next day after migration, VLAN assignments, and network connection issues.

2023 April – 2023 October

Harkham Hillel Hebrew Academy

Beverly Hills, CA

LEAD IT, SUPPORT SPECIALIST

●Installed and maintained Unifi switches and wireless APs.

●Administered Mosyle MDM Unified Apple device manager.

●Managed phone system upgrade from classic PBX to cloud PBX with GoTo Connect

●Scheduled emergency drills and managed bell schedule with Algo controller.

●Administered Google Apps for Education and Chromebook device management with Google.

●Managed Clever data syncing with GoGuardian and ParentLocker

●Configured VPN connections.

●Responsible for cable management, ran and terminated CAT6 cables.

●Oversaw BenQ smart screens system management with DMS, AMS, IAM

●Administered printers with Kyocera Cloud print solution, assigned and managed NFC cards to users.

●Administered Office 365 and Active Directory on VMware hypervisor environment.

●Proficient user of Zendesk ticketing system

●Managed AV system setup for events

2020 July – 2023 April

Milken Community School

Los Angeles, CA

IT SUPPORT SPECIALIST

●Trained teachers to use Blackbaud LMS and assisted parents with access.

●Conducted site surveys using Ekahau

●Administered CUCM/UC Cisco IP phone with Unity Connections

●Added and moved phones, and terminated CAT6 cables.

●Managed Cisco Meraki system including Cisco MS220s, 320s, and 420 Switches, Meraki APs

●Administered distance learning with Zoom.

●Managed Adobe Creative Cloud and allocated licenses to teachers and students.

●Supported Creston AV, PA, and projectors in classrooms and conference rooms.

●Administered Google Apps for Education managed shared drives, and assisted faculty members.

●Administered Microsoft Office for Mac and Windows

●Managed Active Directory, created, moved, and managed user accounts on VMware servers.

●Administered Apple School Manager

●Responsible for JAMF MDM, created and maintained configuration profiles for iPad and Mac laptops.

●Provided Papercut print server support and troubleshoot printer issues.

●Managed assets with JAMF and Apple School Manager

2018 July – 2020 July

Second Son Consulting

Tarzana, CA

REMOTE SUPPORT ENGINEER

●Managed Servers and workstations remotely over 30 locations via LogMeIn and VPN/RDP

●Completed weekly maintenance remotely on virtual and bare metal servers via VMware and vShare

●Completed weekly backup check and test recovered data on servers, NAS on CrashPlan Pro

●Microsoft Office 365, Okta, Box, Slack, and Windows and Mac environments

●Administered Active Directory group policies.

●Conducted weekly health check on servers and backup systems for multiple companies.

●Oversaw multiple companies’ backup (CrashPlan Pro) and antivirus systems (Sophos)

2018 Jan – 2018 July

Jewish Federation of Greater Los Angeles

Los Angeles, CA

SR. HELP DESK REPRESENTATIVE

●Managed and troubleshot multiple A\V systems in large conference rooms.

●Provided technical staff support and C-level executives in person and over the phone.

●Administered Office 365 and Active Directory

●Administered Spiceworks ticketing system.

●Recovered files from multiple backup solutions.

●Troubleshot desktops, laptops printers, IP phones, and network systems.

●Administered Active Directory, created, moved, and managed user accounts.

●Managed AV system setup for events

2015 July – 2018 January

Shalhevet High School

Los Angeles, CA

IT DIRECTOR/ED TECH SPECIALIST

●Trained Schoology LMS for new teachers, students, and parents

●Provided technical support for software and hardware for staff, students, teachers, and parents.

●Responsible for troubleshooting laptops, printers and IP phones

●Supported distance learning for multiple remote students with Zoom and Kubi

●Mentored students participating the FRC Robotics team.

●Managed AV system, PA system, projectors

●Performed troubleshooting and identified bottlenecks to ensure the efficiency of the network.

●Administered Website updates.

●Administered Google Apps for Education

●Inspected LAN infrastructure and fixed minor or major problems/bugs.

●Responsible for cable management, ran CAT5 cables from the office to the patch panel.

●Administered and updated Meraki APs

●Installed and configured Ubiquiti wireless system

2013 July – 2015 July

Mattel Inc

El Segundo, CA

IT SUPPORT ANALYST/DESKTOP SUPPORT/NETWORK ADMIN (Contract)

●MAC and Windows workstations imaging with Casper and SCCM

●Network support engineer on Cisco Call Manager and VLAN assignment for data and voice.

●Responsible for troubleshooting desktops, printers Cisco phones, and network systems.

●Set up new hires, termination assigning assets.

●Supported C-level executives with software and hardware issues.

●Created badge cards for new employees, took pictures, and printed the aceess cards.

●Apple IOS, Blackberry, and Android support

2010 Sept – 2013 July

99¢ Only Stores,

Commerce, CA

HELP DESK ANALYST

●Provided Technical Support for the complete Windows POS system support

●Troubleshoot and supported software and hardware issues for 300 stores.

●Supported 400 corporate Windows users.

●POS support for network issues, software, and hardware (scanner, printer, server, registers, Wireless APs) including shipping equipment and imaging computers.

2008 Nov – 2010 Sept

Disney Interactive Media Group

North Hollywood, CA

TECHNICAL SUPPORT REPRESENTATIVE

●Technical support included Disney’s video game-based software and its users on Mac and PC

●Collaborated with the development team for testing and quality.

●Found inconsistencies, glitches, or bugs in the game experience for Disney Online games.

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