Office Manager Customer Service
Resume:
Casandra Green
Fort Wayne, IN *****
*********@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Manager
Service Corporation International-Fort Wayne, IN
March 2023 to Present
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures Driver/Operator
E&E Construction-Berne, IN
February 2018 to March 2023
Driver Crew To work Site and pull Trailer as needed, Operated Skid Loader, with Auger, Bucket, and Forks. Operated Boom Truck, HI, LO,
Operated Fork Truck.
All AS needed for Job Operations.
Customer Service Representative
UHAUL Inc-Phoenix, AZ
January 2014 to June 2018
Receive calls, make reservation, help with customer complaints, receive payments for storage and rentals, work independently on computer at home.
CMA
Sturgis Prompt Care-Sturgis, MI
April 2011 to October 2011
Part Time CMA, after graduation
Using computer applications.
Answering telephones.
Greeting patients.
Updating and filing patient medical records.
Coding and filling out insurance forms.
Scheduling appointments.
Arranging for hospital admissions and laboratory services. Handling correspondence, billing, and bookkeeping. CNA - Certified Nursing Assistant
Heartland-Three Rivers, MI
October 2007 to September 2008
Education
Phlebotomy / CMA in Allied Science
Glen Oaks Community College - Centreville, MI
March 2008 to March 2011
Skills
• Call Center
• Forklift Operator (1 year)
• CSR (10+ years)
• Software Troubleshooting (10+ years)
• Customer Service (10+ years)
• Office Management (5 years)
• Waitress/ Bartender / Customer Service / Computers / Data Entry / Word / Spreadsheet (10+ years)
• Help Desk
• Equipment Operator (1 year)
Certifications and Licenses
Driver's License
Phlebotomy / CPR / CMA
March 2011 to August 2015
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