Data Entry Clerk

Anu James

Professional Summary

Proficient in office software and tools, including Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook), Google Workspace, e-commerce and CRM systems

Strong communication skills, both written and verbal, demonstrated through effective collaboration with colleagues and clients

Excellent organizational abilities, with a proven track record of managing schedules appointments, and tasks

Skilled at data entry, record-keeping, and data analysis and reconciliation.

Skilled in prioritizing, attention to detail and multitasking to meet deadlines ensure smooth office operations

Familiarity with office equipment and supplies procurement, inventory management, and vendor relations

Ability to explain and interpret information to clients/customers

Ability to understand and explain complex services, policies, and procedures related to a program or area of specialization or applications

Ability/Tools

Office Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace

Data Entry

Database Management

Data Analysis and Reporting

Problem-Solving

Multichannel Support - phone, email, and live chat support

Documentation

Multi-tasking, prioritization and organization, attention to detail

Professional Experience

CIVA Tech Solutions

Business Support Analyst March 2024 - September-24

Worked as a business analyst for e-Commerce applications for small and medium enterprises

Responsible for the operational support of the applications with order management fulfilment with Shopify, Apparel Magic, etc. to analyze and resolve customer issues

Collaboration with customers, process owners and developers for implementation and quality delivery of solutions

Documentation of processes and procedures related to business workflows

Managed multiple projects simultaneously, effectively prioritizing tasks to ensure timely completion and meeting of business objectives

Fortunesoft IT Innovations

QA Analyst September 2023 - March 2024

Working on QA validations on multiple software projects, including real estate solutions, event scheduling, to ensure quality of the software deliveries adhering to schedule and timelines.

Created the detailed test scripts and test plan based on the FSD for the application

Performed manual testing of the application documenting the results

Tracked defects and fixes in Jira for remediation and tracking

Collaborated with the development and functional teams to review the test scripts, results and defects for efficient QA validations

MFS-CASH Oregon - Portland, OR

Tax Preparer December 2021 - April 2022

Worked as a certified tax preparer during the tax season capturing responses to client input questionnaire info to prepare tax returns

Conduct interviews with the clients to clarify the responses to complete the filings accurately

Initiate communications with clients over the phone, email, and meetings to provide clarifications and explain tax laws and changes for the year

Work on resolving customer issues about tax filings through the ticketing and tracking application ZenDesk

Managed office emails and responded to inquiries professionally, maintaining high customer service standards

Experienced with the use and functionalities of Taxslayer tax preparation software for different types of tax returns

Scheduled and coordinated meetings and conferences with internal teams to clarify complex tax scenarios requiring advanced understanding of tax laws

Maintained client files and documents in physical and digital forms ensuring the confidentiality of sensitive information of the clients

Adept at data entry, record-keeping, and organization of information of both official and clients

Experienced in word processing applications like MS-Word and data recording and analysis with MS-Excel

Collaborated with different teams to plan and execute in-person and virtual events and provided administrative support to senior tax advisors by preparing client files and performing research.

Certification and Training

Software Quality Assurance Training

BankWork$ Program Graduate

IRS Volunteer Income Tax Assistance (VITA)/Tax Counseling for the Elderly (TCE) Certification

Accounting Fundamentals / Quickbooks Online

Education

Masters in Computer Applications - University: Bharathidasan University, India

Email: ************@*****.***

Mobile #: 630-***-****

Apex, NC

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