Walt Disney World

Michael F. Morgan

540-***-**** **************@*****.*** Orlando, FL 32833

PROFESSIONAL SUMMARY

Dynamic owner/operator with extensive experience in notarial services and transportation management. Proven track record in relationship management and strategic planning, enhancing operational efficiency. Previously at Walt Disney World, excelled in safety protocols and emergency response. Skilled in negotiation and certified as a Civil Process Server, delivering exceptional service across diverse sectors. SKILLS

Relationship management Strategic planning Operations management Negotiation EXPERIENCE

OWNER/OPERATOR

MFM Professional Services, July 2024-Present

Notary Public in Florida providing notarial services to include general notary, loan closing, business/corporate documents and RON (Remote online notary) services

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• Certified in Orange County Florida as a Civil Process Server OWNER/OPERATOR

MFM Transporters, March 2016-Present

Utilizing vehicles such as pickup trucks, trailers, non CDL cargo vans and straight trucks to transport general freight throughout the United States

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• As owner/operator, I conduct daily business operations which includes all aspects of running a business

• Possess passenger transportation contracts providing local and national transportation SECURITY CAST MEMBER

Walt Disney World Parks and Resorts, October 2021-January 2022

• Security Cast Members are focused on the safety of our Guests, Cast and the Walt Disney World Parks and Resorts As a Security Cast Member, you will observe and react to occurrences throughout the Walt Disney World Parks and Resort, including visual inspections of buildings, bags, or packages

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Security Cast Members respond to multiple incidents and will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and bleeding control procedures to respond to Guest and Cast emergencies

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CDL BUS DRIVER

Walt Disney World Parks and Resorts, January 2013-March 2018 Work in Transportation as a CDL Bus Driver shuttling guests on a transit bus throughout WDW property and resort areas

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• Interact frequently with guests and assist with questions and directions

• Assist guests with the loading of wheelchairs and scooters and properly securing them on the bus

• Handle minor guest complaints and issues

• Also assist with crowd control

DISPATCHER I

Charles County Emergency Services - 911 Communications Division, March 2011-July 2012 Received emergency requests for service by radio and telephone and determine appropriate responses according to location, nature of problem and procedures of the department

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• Handled calls for Fire/Police/EMS/Animal Control

• Operate and monitor multiple emergency radio frequencies

• Operate multiple computer systems

• Operate and monitor all county alarm systems

EMERGENCY MEDICAL TECHNICIAN

Charles County Emergency Services – EMS Division, October 2005-March 2011

• Treated individuals who were ill or injured by performing necessary emergency medical care

• Operated emergency vehicles under emergency conditions Operate on emergency scenes containing weakened/unstable structures, dangerous conditions, fire grounds, and Haz-Mat scenes

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• Investigate, and mitigate all fire alarm activations to include resetting and troubleshooting systems

• Also served as Department Safety Officer responsible for the safe, day to day operations of the department

• Investigate all accidents and injuries and submit findings to the Chief of the Department PUBLIC SAFETY OFFICER I AND II, COMMUNICATIONS OFFICER III Anne Arundel Community College – Department of Public Safety, December 2000-October 2005 A member of the uniformed public safety force charged with the protection of life and property at the Arnold, MD campus

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Basic duties included enforcement and compliance of college rules, regulations and Maryland criminal law to ensure a safe and secure learning environment

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• Conducted vehicle, foot and bike patrols to ensure no infractions had taken place Conducted preliminary investigations of breaches of college rules or civil law and submitted written reports of my findings

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• Directed traffic and rendered aid at the scene of automobile collisions Responded to a variety of smoke, fire, HAZ-MAT, medical and security alarms and took appropriate actions to remediate the emergency

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• Investigate and remediate fire alarms

• Trouble shoot fire alarm systems to reset system

• Promoted to Communications Officer III and was assigned to the communications center as Lead Dispatcher

• Oversaw dispatch operations for the department

Responsible for the training of all new dispatchers, responsible for the development of training policies and procedures

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• Maintain and program college alarm systems and access control systems

• Maintained departmental payroll records and complete payroll on a bi-weekly basis

• Responsible for the procurement of department equipment and supplies

• Maintain departmental budget accounts as well as accounts payable VOLUNTEER FIREFIGHTER/EMT/SAFETY OFFICER

Newburg Volunteer Fire Department, March 2007-July 2009

• Responded to all types of emergencies as a Firefighter/EMTB on company Engines, Ambulance and Marine Unit

• Attended numerous training sessions dealing directly with firefighting, rescue, HAZMAT and medical emergencies

• Investigate and remediate fire alarms

• Trouble shoot fire alarm systems to reset system VOLUNTEER FIREFIGHTER/EMT, ASSISTANT CHIEF, CHIEF

Glen Burnie Volunteer Fire Department, March 2002-March 2007

• Chief of the department responsible for the overseeing of general daily operations

• Department training officer responsible for scheduling, developing, and administering company level training

• Supervised and disciplined approximately 40 firefighters and EMTS

• Responded to all types of emergencies and commanded operations

• Investigate and remediate fire alarms

• Trouble shoot fire alarm systems to reset system

• Worked closely with career personnel assigned by the county to the department EDUCATION

FIREFIGHTER I, AND II, PUMP OPERATOR, BASIC RESCUE, RESCUE TECHNICIAN IN EMERGENCY VEHICLE OPERATORS COURSE, HAZ-MAT AWARENESS, HAZ-MAT OPERATIONS, HAZ-MAT INCIDENT ANALYSIS, FIRE OFFICER I AND II, INSTRUCTOR I, SAFETY OFFICER, INCIDENT SAFETY OFFICER, INCIDENT COMMANDER, AUTOMATIC SPRINKLER SYSTEMS, ICS 018, 019, 033, 100, 106, 200, 235, 240, 241, 242, 300, 400, 520, 700, 701, 702, 703, 704, 705, 706, 775, 800, AND 906 University of Maryland, July 2012

MARYLAND INSTITUTE FOR EMERGENCY MEDICAL SERVICES SYSTEMS University of Maryland, July 2012

CRIMINAL JUSTICE, US

Anne Arundel Community College, July 2005

ADVANCED PUBLIC SAFETY DISPATCH COURSE, US

Powerphone, Inc., October 2004

BASIC POLICE OFFICER TRAINING COURSE, Glynco, GA

Federal Law Enforcement Training Center, December 1987 CERTIFICATIONS

National Safety Council Coaching the Emergency

Vehicle Operator – Train the Trainer

• • National Safety Council Defensive Driving Instructor

• NAED- EMD, EFD Dispatch Certifications (Exp) Air Products Specialty Gases Safety and Handling Seminar

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• Clean Harbors Emergency Response Train

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