Support Specialist Technical

KURT BASTIAN

East Orange, NJ ***** 201-***-**** *********@*****.***

Help Desk & IT Support

Fueling Excellence Within Technology Teams That Enhances Efficiency

Proficient IT technician passionate about computer systems and learning new skills to manage, troubleshoot, and repair computer hardware and software issues. Possess strong problem analysis skills to identify root causes of problems to provide appropriate solutions. Able to communicate well across cultures to form constructive and cooperative relationships with peers and stakeholders. Committed to using technical skills and experience to ensure optimal levels of customer service when supporting users while addressing their technical discrepancies.

Career Highlights:

Frontier Technical Training Center, Inc.: Windows 2003 Server Certified, Windows XP-2007 Certified, CompTIA A+ Certified

Designed and implemented sub-netted networks involving DHCP with scope options, DHCP Proxy, and multi-homed computer

Competent in setting up WAN and LAN using Windows 2003 Server and Windows 2003 pro and XP as client PCs

PROFESSIONAL EXPERIENCE

User Support Specialist IV Rutgers University Piscataway, NJ Jan 2022 to Present

Under the direction of the IST Manager – Client Services, the User Support Specialist IV supports the RSDM end-user community (faculty, staff and students) in the effective access and use of university information resources and compliance with infrastructure and operating standards. The primary purpose of the User Support Specialist IV position is to provide support for technical questions concerning desktop software, hardware and network connectivity.

Performs standard installation of application software, installation of workstation hardware (installations, moves, adds and changes), and configuration and support of mobile devices; and, assists clients in understanding and accessing network connected resources at all levels within the RSDM user community.

Becomes proficient with and utilizes the (HEAT) Call Tracking System effectively to document, track and monitor tickets, in order to ensure timely resolution.

Supports end users in the use of audiovisual technologies throughout RSDM locations.

Participates in large scale deployment of new hardware and software throughout RSDM locations.

Relates with the end-user community in a manner that promotes confidence in the client and the image of IST as a professional service-oriented organization.

MIS Technician KAWASAKI RAIL CAR, Inc. Yonkers, NY Aug 2017 to December 2021

Exercise technical aptitude to image desktops, diagnose and install laptops, printers, and software applications as needed. Devise AD accounts for new employees while retaining network inventory for all computer equipment. Troubleshoot network connectivity issues for employees working at satellite offices and their homes.

Helped staff members work on projects, have virtual meetings, and work on goals set by company by inspecting virtual software running on user’s machine and checking updates for software installation.

Field Computer Support Specialist U-HAUL MOVING & STORAGE Bronx, NY Jun 2016 to Apr 2017

Issued first-line support and preventative maintenance of center alarm systems, security keypads, and POS systems at all assigned centers. Implemented and maintained field computer systems at designated geographic areas. Preserved maximum network connectivity and functionality for computer systems and security cameras. Troubleshot, set, and re-imaged computer systems, software, hardware, and peripherals.

Material Control/Tool Technician BOMBARDIER TRANSPORTATION Newark, NJ Apr 2013 to Jun 2016

Maintained tools and materials within inventory for air trains. Utilized analytical skills to inspect tools and equipment needed for calibration. Executed daily maintenance of company vehicles.

Network Technician Net2EZ Piscataway, NJ Aug 2011 to Oct 2012

Delivered technical support through ticketing system and email. Documented and observed data on cooling systems and power distribution units. Provided support regarding installation, configuration, shipment of servers, routers, and switches.

Network Technician HUDSON COUNTY PROSECUTORS OFFICE Jersey City, NJ Feb 2008 to Aug 2011

Delivered on-site and remote desktop support of 500 users. Altered, administered, and retained network servers. Set up audio and video equipment. Analyzed, installed, imaged, and repaired hardware/software applications on servers, PCs, laptops, and printers.

Technician (Contract) ESS/MOTOROLA South Hackensack, NJ Feb 2007 to May 2007

Improved safety within operations by installing security camera systems.

Fueled continuous quality improvement by helping with successful installation of computer and UPS systems at VA hospital.

Electrical Apprentice INTERNATIONAL BROTHERHOOD OF ELECTRICAL WORKERS Paramus, NJ Aug 2004 to Feb 2006

Wired high voltage motors and installed programmable logic controllers. Worked in tandem with electricians with installation of electrical panels.

Completed joint apprenticeship training to confidently install temporary and permanent light fixtures.

Other Experience:

Emmanuel Media Group, Intern Plainfield, NJ

New Jersey Institute of Technology, Teaching Assistant Newark, NJ

EDUCATION

Major in Computer Engineering/Information Technology

Minor in Management/Statistics

NEW JERSEY INSTITUTE OF TECHNOLOGY

HARDWARE

IBM PCs Modems Terminal Adapters Hard Drive/Disk Drive/CD ROM Drive Motherboards

Microprocessors Digital Design Hardware Design Oscilloscopes Circuit Design Network Architecture

Routers Fiber Optic Splicing POS Systems

SOFTWARE

Windows NT 2000 & 2003 Server XP Professional Windows 7 Windows 8 Windows10

Windows 95 & 98 MS Office MS Exchange 2003 Server & Outlook 2003 Adobe Acrobat FORTRAN Turbo Pascal C

C++ TCP/IP HTML ASP Assembly Language UNIX Remedy Remote Desktop Support VNC

Digital Communications Signal Transmission Java Script Auto Cad DOS Network Security Siebel 7 SQL

Contact this candidate