Customer Service Care

Arthur Hemchandra

732-***-****(m) Email: *******@******.***

Career Summary

Strong customer service experience and focus with excellent communication skills in both chat and calls. Quick learner with ability to understand customer queries, issues and resolve within the policy framework. Incident management. Versatile in dealing with customers with different personality.

Professional Accomplishments

GETINSURED: Client: Virginia State Affordable Health Plans 07/2024 - present

Affordable Care Act Advisor

Advise Insurance agents, Enrollment counsellors and members of the eligibility, enrollment process and subsidy details.

Assist in applying for the eligibility and subsidy estimates

Enroll members in the suitable health and dental plans as per ACA marketplace guidelines

Triage account issues, advise remedial actions.to licensed agents and enrollment counsellors

Everise: Client: Careplus Health insurance 11/2023 _ 3/2024

Customer Care Specialist

Worked on Medicare insurance solutions as customer care adviser.

Advised on medicare eligibility, benefit, options

Enumerated the details of Medicare Advantage plan, Part A,B, C and D enrollment and benefits

Elevation Connect: Client: Emerson Health 7/2020 – 11/2023

Consumer Affairs Advocate

Advise consumers about the product details as per the drug sheet and record safety issues, escalated events and product quality issues.

Collect data on limited pharmacovigilance aspects regarding drug adverse effects

Process and resolve consumer issues

State of Florida – DEO 6/2020 – 7/2020

Customer Service Solutions Advisor

Customer service advisor for unemployment and workforce regulations. Advising claimants, processing their applications and benefit claim adjustment

Compliance with State and Federal procedural requirements

Perform in a high call volume situation.

Office Depot / Emerge BPO 01/2019- 52019

Customer Service Advisor

Accountability: Assisting customers with order fulfillment, web support and web log-in.

Help customers with complaints and questions

Give customers information about products and services, take orders, and process returns.

Identify products and features and answering questions about their reservations, to aid sales

Coordinate activities as part of tickets and raised during various incidents and customer complaints.

Identify process improvement for service excellence

MACSUM Associates 05/2003 - 12/2018

Worked in various companies in the Information Technology Project management, Service Coordination areas and provided technical expertise and customer focused service fulfilment, project finance, and project management in companies like Pfizer, Merck, Bank of America, Office Depot and Siemens

Education

BS Electronics and Communication Engineering

MS Computer Technology

Contact this candidate