Customer Success Manager

CAMERON DOUGLAS

Denver, CO ***** 309-***-**** *.***********@*****.*** www.cam-douglas.com

CUSTOMER SUCCESS MANAGER SOLUTIONS ACCOUNT EXEC VALUE REALIZATION

Dynamic Customer Success Manager with extensive experience in relationship building that leads to long-term business relationships and financial results for the organization. Knowledge in various industries has allowed for the expansion of relationships with my customers. Direct interaction with clients has yielded high levels of customer satisfaction and account retention.

KEY SKILLS

Value Selling Communication CRM/Cloud Apps Industry Knowledge Relationship Management Account Growth Objection Handling Business Acumen

PROFESSIONAL EXPERIENCE

Adobe Inc. August 2021 - Present

Customer Success Manager, Solutions Account Exec.

Led a portfolio of 50-115 growth accounts, fostering relationships and successfully upselling services contributing to 18% increase in annual contract value.

Negotiated and closed multi-year renewal agreements with key accounts, achieving 113% of the targeted renewal rate for B2B and B2C customers in the solution led segment.

Co-created and progressed mutual success plans in alignment with the vision of key stakeholders, resulting in a 93% retention rate and a 15% reduction in churn within my account book.

Led quarterly business reviews to uncover value, accelerate adoption, gather feedback and drive impact, while acting as their trusted advisor.

Swagelok Denver March 2017 - August 2021

Inside Sales Account Manager

Developed and implemented quality driven sales processes aiding all account managers to achieve 11% annual growth per strategic plan.

Segmented, forecasted and achieved annual revenue goals for the 75+ inside accounts in my deck. ($1.2M).

Orchestrated and administered customer-facing surveys to gauge customer satisfaction, gathered qualitative data and boosted retention. Provided simple and technical engineering solutions for delicate fluid instrumentation projects.

Other Duties Performed: new account onboarding, marcom, training coordination, customer service, fulfillment, accounts receivables, drop shipping, corporate liaison, team builders.

EDUCATION

Bachelor of Arts in Corporate Communications

Eastern Illinois University

Associate’s Degree Forensic Science Program

Illinois Central Community College

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