Project Management Manager

Senior-Level Program and Project Management

IT Infrastructure Financial Services Telecommunications Tourism

Focus Areas

Project Management PMO Setup and Governance Stakeholder Engagement Leadership and Team Building Strategic Planning Risk Management Budget Management Vendor Management Contract Management Reporting Resource Allocation Quality Assurance Change Management Documentation Communications Learning Management

Portfolio, Program, and Project Management

Analyzes and creates streamlined solutions to complex problems including plans and contingencies, resources, budgets, and tools using Agile, Waterfall, and Hybrid methodologies.

Experienced in portfolio governance according to Agile Center of Excellence and Enterprise Program Management Office best practices including supervising direct reports, matrixed, and consultant resources.

Demonstrated success leading concurrent infrastructure, learning management (LMS) point-of-sale (POS), telecommunications, software, and professional services projects with onsite, virtual, and offshore teams.

Accomplished leader with ability to balance effectively between long-term, strategic planning and managing compliance to short term goals and metrics.

Professional Experience

NHAIRY & LAWRENCE CORP. dba NLC CONSULTING, Herndon, VA 5/2019 – 10/2022 & 12/2023 – Present

Manager, Program and Project Management

Clients include Navy Federal Credit Union, Fannie Mae, federal and state government contractors, and an ethnic media firm.

Collaborate with leadership, business units, and cross-functional teams to drive program success.

Oversee multiple projects within a portfolio, ensuring interdependencies are managed effectively.

Define program objectives, scope, deliverables, and success metrics aligned with business priorities.

Develop and manage detailed project roadmaps, timelines, artifacts, and resource allocations.

Ensure projects meet deadlines, budget constraints, and quality standards.

Identify and mitigate risks while proactively resolving issues to keep projects on track.

Serve as the main point of contact for updates, reporting, and escalations.

Implement best practices, frameworks (Agile, Scrum, Waterfall, and hybrid), and process improvements.

Leverage data-driven insights to refine strategies and enhance program efficiency.

Manage government proposal efforts for several small businesses using Shipley methodology.

Key Achievements:

Migrated accounting to Zoho Books.

Received monetary award normally only for employees for support of credit union pandemic response program.

IRON BOW TECHNOLOGIES, Herndon, VA 10/2022 – 12/2023

Senior Project Manager, IT

Provided Agile project management support for internal IT department projects such as Salesforce Capture, Fees on Quote (FOQ), Concur, Icertis, Dell EDI, and Payscale. Incorporated low code and cloud-based functionality as appropriate.

Performed scope, schedule, and risk management to deliver projects according to key metrics.

Gathered use cases and managed user acceptance testing.

Created general PMO templates using SharePoint, PowerPoint, and Jira, and maintained project documentation.

Partnered with marketing to create corporate wide project communications and promote change management.

Coordinated staff onboarding with human resources and IT help desk.

Key Achievements:

Delivered Salesforce Capture project ahead of schedule.

UNISSANT, INC., Herndon, VA 1/2017 – 5/2019

Program Manager, RFP Subject Matter Expert (SME)

Provided onsite program management consulting and training for the Federal Housing Finance Agency’s Enterprise Program Management Office. Served as contractor key personnel and deputy to the engagement manager.

Responsible for quality assurance for the overall engagement as well as key projects such as the Performance Annual Report (PAR) and quarterly Scorecard for the Enterprises and Common Securitization Solutions.

Assisted corporate headquarters with new business development as a proposal subject matter expert.

Key Achievements:

Instrumental in $15M contract recompete award. Drafted entire RFI as well as majority of RFP response.

Awarded 2018 Employee of the year.

COMPUGAIN, Herndon, VA 6/2016-9/2016 & 11/2014 – 12/2015

Project Manager, Fannie Mae Data Center PMO

Provided project management in information technology using industry best practices. Supported Fannie Mae in a central PMO for hosting and engineering services as a contractor.

Liaison to hosting services program leads and their project managers, operations and technology PMO, and enterprise services PMO for governance issues and best practices.

Entered demand and assigned resources in EPPM tool, created work plans and reports.

Conducted hands on training for PMs and assisted with project governance review, baseline requests, risk analysis, executive reporting, and project closure.

Key Achievements:

Initial contract extended and received follow on contract.

ADDITIONAL WORK EXPERIENCE:

2013 – 2014 T-Mobile (formerly Sprint), Program Manager, “Get Well” PMO, Reston and Herndon, VA

1999 – 2003 & 2005 – 2012 Lumen (formerly Qwest Communications, CenturyLink, Global Crossing, and Level 3), Multiple Roles, Arlington, Herndon, McLean, and Reston, VA

2011 – 2012 Commercial Services Manager, Proposals

2009 – 2011 Federal Business Director

2008 – 2009 Senior Program Manager

2006 – 2008 Federal Business Manager, PMO

2005 – 2006 Proposal Manager

2001 – 2003 Project Manager

1999 – 2000, Lead Project Analyst

2003 – 2005 BAE Systems (formally DigitalNet), Management Consultant, Applied Project Management Solutions, onsite at Office of Personnel Management (OPM) “Go Learn” PMO, Washington, DC

Education and Credentials

Master of Business Administration (on leave, 4.0 gpa), Longwood University, Farmville, VA

Master of Arts in International Transactions, George Mason University, Fairfax, VA

Bachelor of Arts in International Relations/German Area Studies, University of Wisconsin, Madison, WI

Certifications: Change Management Specialist, Management and Strategy Institute (MSI), 2022 Shipley Business Development, Shipley Associates, 2019 Certified ScrumMaster (CSM), Scrum Alliance, 2016 Certified Foundation Member APMP (CF APMP), Association of Proposal Management Professionals (APMP), 2014 Federal Contracts Management Certificate, Northern Virginia Community College (NOVA), 2013 Project Management Professional (PMP), Project Management Institute (PMI), 2003

Software: MS Office Suite, MS Project Server/EPM, SharePoint, Salesforce, GovWin, HP Project and Portfolio Management (EPPM), ServiceNow, Skillsoft, Clarity, Remedy, Jira, Zoho Books, Icertis, Payscale, Monday.com, Workday, Appian

Professional Associations: Project Management Institute (PMI) Association of Proposal Management Professionals (APMP) Independent Telecommunications Pioneer Association (ITPA) Scrum Alliance National Contract Management Association (NCMA)

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