Customer Service Representative
Resume:
Hillary Cavar
Patient service representative
Dexter, OR 97431
***********@*****.***
Professional Summary
A student with a commitment to social justice and equity. Understanding the importance to uphold the NASW code of ethics and support the under served.
• Understanding of trauma-informed practices
• Strong cultural competency skills
• Excellence in interpersonal communication
• Knowledge of social work ethics
• Basic case management understanding
• Interest in systemic advocacy
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Volare Health, LLC-Springfield, OR
February 2023 to April 2024
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
• Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility
• Performed basic first aid procedures in emergency situations until further medical help arrived
• Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
• Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
• Maintained a clean and organized work environment by regularly restocking supplies and equipment Team Leader/Supervisor
Walmart-Springfield, OR
January 2021 to February 2022
Cashier
Wal-Mart
May 2019 to January 2021
Provide clean, fast, and friendly service to our guests and customers for a speedy checkout. Skills from cashiering: Ringing out each item as accurately as possible to help achieve customer satisfaction while bringing their bags to the shopping carts. Other tasks include providing carry outs to customers vehicles and assist shopping.
Customer Host:
Provided friendly greetings when guests entered the store and directed them in the correct location for their desired merchandise.
Self-Check Host:
Assisted customers at the eight self check out terminals and prevented shrink and theft by providing friendly customer service.
Pizza clerk
WinCo Foods-Salem, OR
May 2018 to May 2019
Trained to answer phones politely, take orders from customers, clean up my department and communicate over the phone effectively.
Sandwhich Artist/Cashier
Subway-Salem, OR
July 2018 to October 2018
Provide excellent customer service along with preparing enough stock throughout the day. Cashier
Kohl's
November 2017 to January 2018
I was trained to work in a fast paced environment while learning the basics of Point of Sale terminals, provide excellent customer service, minimize theft by being friendly to each customer. Volunteer
Church-Hayward, CA
June 2017 to July 2017
I was trained to provide good customer service, assist the needy and homeless by providing them with warm food and rations to last them at least 2 weeks in the summer. Education
High school or equivalent in Diploma
South Salem High School
September 2014 to June 2018
Skills
• Cash register
• Leadership
• Customer service
• In home care (Less than 1 year)
• Cash Handling (Less than 1 year)
• Customer Service Skills (3 years)
• Cash handling
• Communications (3 years)
• POS
• Customer Service (3 years)
• Written Communication (4 years)
• Supervising experience
Certifications and Licenses
CNA
August 2023 to August 2025
Additional Information
I have open availability and reliable transportation. I look forward to working for any buisness. My lowest expected wage is 11.00, I have experience as a cashier though would like to be trained in other positions.
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