Business Analyst Development

Prabha Satheesh Kumar

Lathrop, CA 925-***-**** ***********@*****.*** LinkedIn

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SUMMARY

Experienced Business Analyst, Operational Analyst, Scrum Master, Business Development, and Quality Analyst with a strong background in Professional Services, Telecom, Insurance, Healthcare, Banking, and Finance industries. Expertise in analyzing complex business data sets to develop data-driven strategies and effective business solutions. Proficient in SQL, Power BI, and ETL pipelining. Skilled in facilitating and leading team-level Scrum ceremonies. Successfully managed business development and operations, including onboarding, training, client acquisition, and strategic growth initiatives. EDUCATION

Masters in Software Engineering, BITS Pilani Completed in 2009 Bachelors in Computer Technology, Anna University Completed in 2005 EXPERIENCE

ONLR Enterprises Group California, USA

Consultant July 2024 to Present

• Led Business Analyst role by collaborating with multiple clients in Financial Services and Life Insurance to align their needs and business objectives with customized solutions, ensuring the effective delivery of a diverse range of insurance products.

• Gather and analyze business requirements, conduct stakeholder interviews, and document functional and non-functional specifications

• Develop and maintain Power BI reports by analyzing KPIs using DAX and M Query for data cleaning, visualization, and insights.

• Conduct UAT (User Acceptance Testing), support end-to-end testing, and work closely with QA teams to validate business requirements.

• Facilitate Scrum ceremonies and work closely with cross-functional teams to achieve Sprint goals and project success.

• Support Agile leadership by fostering Agile best practices, coaching teams, and driving continuous improvement.

AT&T California, USA

Business Analyst Scrum Master March 2024 to June 2024

• Gathered requirements, improved processes, managed stakeholders, designed solutions, documented workflows, supported testing, and facilitated change management for project delivery.

• Analyzed Jira data (Stories, Epics, Features, Project Insights) and identified trends using Python. Built PowerBI reports for 10+ locations, focusing on dependencies, SM & PO scorecards, and projections.

• Built multiple dashboards by analyzing KPIs, Jira insides and trends for the management using JQL, SQL, DAX and M Query in Power BI also Performed data cleaning.

• Designed and developed data models within PowerBI to organize and structure data efficiently for reporting and analysis.

• Facilitated Scrum ceremonies (Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Review, and Retrospective) and collaborated with cross-functional teams to achieve Sprint goals. International Business Consultants (IBC) California, USA Business Operations Analyst -Technical & Jira Admin SM July 2023 to Feb 2024 Prabha Satheesh Kumar

Lathrop, CA 925-***-**** ***********@*****.*** LinkedIn 2

• Analyzed operational data across Sales, Financial, Marketing, and Business KPIs, identifying improvement opportunities and trends using Power BI reports for 5+ regions.

• Utilized Python to conduct a root cause analysis of Sales and marketing Division data resulting in an increase of 80% of Training Revenue.

• Created, automated, and enhanced over 25+ report modules utilizing Python, SQL and PowerBI, in collaboration with client and cross-functional teams resulting in a 45% reduction in manual work.

• Facilitated Scrum ceremonies for Business Operations and Training implementation, aligning agile principles with business goals. Managed Jira administration, optimizing workflows, permissions, and automation for Agile teams.

AT&T California, USA

Operational Analyst Scrum Master Sep 2021 to Jun 2023

• Analyzed QA team data by extracting AFT test results via APIs and OData connections between Power BI and ServiceNow for seamless reporting. Collaborated with Test Engineering to develop Power BI reports, including Test Execution Summary, Execution Trends, Test Coverage Insights, and Defect Analysis, leveraging DAX and M Query for impactful insights.

• Leveraged data to drive QA team outcomes and decisions by designing, developing, and managing test integration workflows, enhancing data accuracy by 80%, and generating actionable insights to optimize team performance.

• Facilitated Scrum ceremonies for the QA team during the Granite DB to ServiceNow migration, optimizing operational costs for large-scale projects. Collaborated with the RTE for PI Planning to streamline Agile processes.

International Business Consultants (IBC) California, USA Business Development Manager & Jira Admin SM Jan 2019 to Aug 2021

• Led IBC Business Development & Operations, driving a 75% sales increase across USA, UK, Canada, Australia, New Zealand, and India through onboarding, training, and strategic client acquisition.

• Managed team activities, aligning with OKRs and KPIs, while developing reports to track sales, marketing, employee performance, and customer feedback.

• Facilitated SAFe training in SAFe STUDIO, conducting weekly trainer meetings to enhance quality, achieving a 4.5+ class feedback rating.

• Administered Jira and Confluence to support project tracking, reporting, and cross-team collaboration. Created multiple Jira dashboards using gadgets to analyze Jira data effectively.

• Led onboarding and training programs, including mentorship and tool setup.

• Implemented QA processes for digital marketing across multiple platforms.

• Managed pricing operations, documentation, and partner collaborations. Wipro Technologies Chennai, India

Clients: GUY CARPENTER, AVIVA, Great West Healthcare, ANZ Bank, and Capital One Software Engineer Quality & Test Analyst Sep 2005 to Sep 2010

• Defined testing objectives, coordinated test case design and execution, and developed test plans using Waterfall methodology. Experienced in manual testing, SDLC, and basic automation with WinRunner and QTP. Coordinated client status calls and prepared test reports.

• Performed automation testing using QTP at Capital One with ProphIT, coordinating offshore reviews, managing tasks, and ensuring timely project completion. Involved in system testing, test case design, execution, and bug tracking also Maintain SMTD documentation. Prabha Satheesh Kumar

Lathrop, CA 925-***-**** ***********@*****.*** LinkedIn 3

• Created and executed test plans for manual, automated, regression, and UAT testing, aligning tests with business and technical requirements. Conducted testing for ANZ Bank web page.

• Handled payer-side product testing for Great West Healthcare, including health plans, life insurance, and retirement savings.

• Worked as an Incident Analyst and Tester at AVIVA, managing PACE claims and providing support for Citrix Metaframe and Assyst Monitoring.

• Performed system testing for GUY CARPENTER, creating test plans, conducting risk analysis, and tracking test results in HP QC. Used SQL for data validation during testing. SKILLS

Methodologies Agile (Scrum), Kanban, Waterfall

Management MS Office, SharePoint, Confluence, Google Docs/sheets, MS Teams, Zoom, Slack Tools, Portal and

Technologies

Atlassian JIRA, Jira Align, JQL, ADO, Zephyr for Jira, EasyBI, ServiceNow, HP QC, Draw.io, Eventbrite, Hootsuite, PowerBI, MQuery, Miro, Canva, Credly, WinRunner, QTP, GoDaddy, Fieldglass, Safe community, CRM (Brevo), Facebook, LinkedIn, Wiki Language &

Licensing

C++, Java, Python, SQL, HTML, CSS, DAX

Machine Learning Decision Trees, Bagging, Boosting, Regression, Classification, ARIMA Time Series, Clustering.

Certifications & Badges:

Certifications

• Implementing SAFe® (SPC)

• SAFe® Scrum Master

• Leading SAFe®

• Certified Artificial Intelligent for Agile Leaders

• Agile Platform Architecture - APA - Jira

• Certified - Team Kanban Practitioner

• Life Insurance License. (California & Texas)

• California Code & Ethics

• Anti-Money Laundering (AML) in Insurance/Securities

• California Life

• Business Analysis Foundations: Strategy Analysis

• Business Analysis for Project Managers

Badges

• Jira Work management Fundamental, Jira Fundamentals, Confluence Fundamentals, JQL, Beginner's Guide to Agile in Jira, Agile Project Management with Jira Cloud: 3 Advanced Topics, Agile Software Development: Scrum for Developers by Atlassian

• ServiceNow Fundamental, ServiceNow Automated Test Framework by ServiceNow

• Credential Manager, Essential, Savvy by Credly

• Social Media Marketing: Strategy and Optimization, Social Media Marketing Foundations by LinkedIn.

• Agile Testing, Power Query, Power BI data Modeling with DAX

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