Customer Support Network Engineer
Resume:
****************@*****.***
Warren, Michigan 48092, US
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Tools: Packettracer, Microsoft ( word,Excel,
Outlook…)
Master’s degree in Electronics
Specified Telecommunications
2013 to 2015
Abderrahmane Mira University Algeria
Eurl solution to save
Articulated product knowledge and responded to inquiries, effectively engaging potential customers and recommending additional products or services. Executed troubleshooting, resolved issues, actively promoted services, and drove sales through diverse communication channels. Meticulously maintained up-to-date client records, ensuring accuracy and reliability.
Provided exceptional customer support, resolving inquiries and concerns through efficient communication channels while consistently meeting or exceeding customer satisfaction goals.
Recorded pertinent account information to successfully establish new customer accounts.
Bilingual Network Engineer offering six( 06 )years background in system and network planning and implementation. Confident and knowledgeable of multimedia systems, data storage and encryption devices.
Innovative Engineer committed to designing and building robust data communication networks. Excels in local area networks, wide area networks and intranets. Researches and understands company's business plan and supports goal attainment.
L A N G U A G E S
Frensh
English
Arabic
W A R D A S L I M A N I
System & virtualization Engineer
Credit populaire d’Algérie (CPA)
Recorded pertinent account information to successfully establish new customer accounts. Accountable for supporting server environment, client environment, printing, networking, and remote issues. Analyzed complex problems, identified solutions, and recommended relevant products and technologies to align with business objectives.
Conducted technical evaluations of suppliers' offers to facilitate the acquisition of new PC and devices. Conducted troubleshooting and provided decisive support Configured and managed policies in Active Directory. Configured and upgraded PCs, printers, and other devices Contributed to ongoing process improvement initiatives, enhancing usability and customer experience. Delivered exceptional application support to internal customers and developers. Designed and operated the Network Infrastructure (LAN / WAN) Security. Documented intricate server infrastructure architecture Identified necessary system data, hardware, and software components to fulfill user requirements Installed, managed, and maintained information systems (hardware and software) purchased by the organization. Prepared and maintained documentation and system guides as needed. Successfully managed and maintained server architecture to ensure optimal performance and reliability. 2017 to 2023
Active directory, Exchange, Hyper-V, SCCM,
SCOM, VMM, File server, IBM Spectrum
WSUS, Windows server 2016 & 2019, SQL
server 2019, REDHAT, Power IBM,SAN,NAS.
Kabyle
Customer service representative
2015 to 2017
Bachelor’s degree in Electrical
Engineering
Abderrahmane Mira University Algeria
2010 to 2013
Advanced
Advanced
Advanced
First language
System & virtualization Engineer
Fulfillment Associate
Amazon fulfillment (packing)
2023 to present
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