Customer Service Safety Officer

Brian Benanti

Brooklyn, New York ***** 201-***-**** ************@*****.***

Professional Summary

I am diversified, adaptable, intuitive and demonstrate a consistent strong work ethic and adherence to company policies and procedures. Good interpersonal skills, solid team player with a loyal, outgoing and positive demeanor. Proven multitasking abilities, diligent and can work independently or with minimal supervision. Quick thinking and excels in fast-paced environments generating workable solutions. Focused and dedicated to maintaining and contributing to company success often seeking new responsibilities to help complete any task. Resourceful and results oriented, making sure all paperwork is processed correctly. Basic working knowledge of computers and programs. Have always loved numbers and have a good head in math and statistics. Can provide guidance accordingly in certain crisis situations and can assist with resolutions of concerns. Comfortable working outdoors in any kind of weather and prioritizes safety in any setting.

Work History

Safety Officer, 03/2022 to present and 01/2019 to 07/2021

Metro Response – Brooklyn, NY

Responsible for the physical safety of the tenants and visitors of three large residential buildings.

Enforce guidelines and follow protocols.

Handle any escalations related to security, safety, maintenance or system malfunctions.

Maintain detailed logs and report any incidents to supervisor.

Conduct physical hourly security checks of building perimeters.

Gathered information, prepared reports, and drafted correspondence related to cases.

Inspected facilities for adherence to fire, hazard and safety guidelines.

Responded to any emergencies with utmost efficiency.

Confront trespassers to prevent vandalism and theft.

Review CCTV recordings to check for recordings of offenses.

Customer Service Ramp Agent, 07/2021 to 01/2022

JetBlue JFK – Queens, NY

Safely and efficiently loaded passenger baggage, mail, and cargo to/from aircraft.

Used trucks, baggage carts, and conveyors to load aircraft in a safe and cautious manner.

Required use of computers to read, enter information and operate baggage scanners.

Worked on a team to solve routing problems and ensure timely luggage delivery.

Calculated load weights for different aircraft compartments using charts and computers.

Assisted passengers with check-in and luggage tagging.

Safety Officer, 01/2019 to 07/2021 and 03/2022 to present

Metro Response – Brooklyn, NY **See above for duties and responsibilities**

Services Agent, 04/2017 to 12/2017

MetLife Stadium – E. Rutherford, NJ

Responsible for physical safety of attendees and staff at the stadium.

Enforce guidelines and followed protocols while maintaining logs on any incidents.

Inspect any packages and patrons entering the stadium.

Assist and address concerns of patrons at the stadium including any security escalations.

Monitor traffic, provide guidance to patrons and oversee safety of other activities inside the stadium.

Delivery Service Truck Driver, 03/2016 to 08/2016

Agri Exotic Trading – Clifton, NJ

Responsible for driving company vehicle and delivering, picking up and loading all packages.

Inspect packages for damage and obtain signatures when applicable.

Collected payments on outstanding invoices.

Researched and monitored traffic conditions to avoid delays; Read and interpreted maps and GPS directions.

Maintain logs of packages delivered.

Certified that inventory loads match with shipping invoices.

Customer Service Ramp Agent, 04/2015 to 03/2016

American Airlines, LaGuardia Airport – Queens, NY

Checked outgoing baggage against flight lists, transported it, and loaded it onto the aircraft using lifting equipment.

Operated conveyor belts, tugs and tow tractors laden with baggage and cargo.

Implemented safety procedures and standards in handling customers’ baggage.

Responsible for separating baggage as each flight arrived and making sure the luggage made it to the proper terminal.

Coordinated with ground staff to ensure timely delivery of baggage.

Customer Service Ramp Agent, 042001 to 11/2014

Delta Airlines Queens, NY

Sorting, stacking and loading passenger baggage, animals, containers and air cargo on to aircraft.

Ensured the completion of all required aircraft forms, logs and reports on the data entry system.

Required to operate machinery utilizing safety protocols and ensured all airport regulations were followed.

Demonstrated to new employees the proper procedures when loading baggage.

Monitored and maintained baggage flow of over 1000 bags in a shift, ensuring timely departure and arrival.

Education

John Jay College of Criminal Justice of The City University of New York - New York, NY

Kingsborough Community College of The City University of New York - Brooklyn, NY

Bishop Ford High School – Graduated 1997 Brooklyn, NY

Certifications

New York State Department Of State Security Guard License.

New York State Drivers License.

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