Customer Service Senior
Resume:
PETER FURTADO
+491********* **************@*****.*** LinkedIn/Portfolio
Steinschneiderstraße 1A, Dallgow-Döberitz, Brandenburg 14624, Germany EXPERIENCE
Senior Customer Service Executive
Firstsource pvt ltd 02/2012 - 07/2012 Mumbai
Office Services Associate
Williams Lea in (Morgan Stanley) 08/2019 - 09/2021 Mumbai Receiving incoming couriers and dispatching outgoing couriers and tracking the couriers
Preparing Dashboards for submitting daily activities done by the team Submitting daily reports on all the tasks given to me on time Preparing billing data on couriers from DHL and Blue Dart for the clients on outgoing basis
During the pandemic handled three teams in supporting and dispatching the couriers and the laptops and desktop to the employees' addresses and submitted reports on incoming and outgoing couriers on a daily basis to the manager Supporting Morgan Stanley employees with technical errors and breakdown of the printers
Enhanced office efficiency by managing and organizing documents, files, and other important records.
Handled incoming mail delivery efficiently, distributing packages and correspondence to their intended recipients without delay. Operational Analyst
First Advantage Pvt Ltd 11/2021 - 04/2022 Mumbai
Employment SPOC (Specific Point Of Contact) Maintaining reports on daily basis of employee's background verification whether closed or open Responsible to get verification for the clients from HR and Online Portal Verification Verifying employees data and closing the procedure as per clients given days (TAT) Submitting weekly and monthly reports to the team leader on employee's verification cases opened or closed
Conducted regular audits of operational procedures, identifying inefficiencies and recommending improvements as necessary.
Created reports daily on regular basis using excel (V lookup) and sorting and creating the data for the company given to me for verification Sales Support Associate
Ralph Lauren 02/2023 - 06/2023 Berlin
Worked in the front of house and also in the warehouse Replenishing the missing sizes in the front of house and controlling the promotion Greeting the customers and always kept a happy face to welcome the customers Managed the desk for Billing and also done tax free for customers Scanned through the zebra gun to get a correct number of article for replenishment Tracked how many articles we have presently in front of house and back of house Used the zebra gun and RFID to search the articles for replenishment for Front of house
Unboxing boxes received on alternative days and securing each articles received Transferring the article to back of house
Done multitasking by working in the front of house and back of house when needed by the company
On alternative days used to rearrange the articles in order in the back of house Sales Associate
Napapijri 08/2023 - 10/2023 Wustermark Brandenburg Germany Opening the Store and cash count and also Closing the store and cash count Attending the customers to show them new promotions and new collections in the store
Worked in the front of house and also in the warehouse Replenishing the missing sizes in the front of house and controlling the promotion Greeting the customers and always kept a happy face to welcome the customers Managed the desk for Billing and also done tax free for customers Warehouse associate
DHL Solutions GmbH 11/2023 - 01/2024 Berlin
Logging in to check the computer for number of incoming waves for packing Packing Express and Freight items into boxes
Picking LOPI or Hand using Blue Yonder app for packaging the items Receiving of incoming items in DHL
Receiving outgoing items in DHL and also counting the items if assigned by supervisor
Keeping the premises clean before leaving the station LANGUAGES
English Advanced
German Intermediate
Hindi Advanced
Konkani Advanced
SKILLS
Microsoft Excel Microsoft Office
Microsoft Outlook Microsoft Power BI
Microsoft Power Point Microsoft Teams
Microsoft Word Tableau Outlook
INTERESTS
Swimming
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EXPERIENCE
Sale’s stylish
Levi Strauss & Co 02/2024 - Present Wustermark Brandenburg Germany Proactively identified potential issuers within the store layout or operation that could Negative impact customer experience
• Exceeded personal sales goals consistently contribution to overall success of the store
• Boasted costumer satisfaction by attentively listening and guiding them through product selections
• Balanced cash registers at the end of each shift accurately handling financial transactions
• Achieved monthly sales target consistently by implementing a high level of product
knowledge
• Engaged with customer to built rapport and Loyalty EDUCATION
Bachelor of Commerce (B.Com)
Mumbai University
Mumbai
School Certificate
Maharashtra State Board
Mumbai
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