Customer Service Client Retention
Resume:
Yjuanna Grady
*********@*****.***
Professional Summary
Dynamic and state-licensed cosmetologist with a proven track record at SmartStyle and Great Clips, excelling in customer service and creative hair styling. Leveraged expertise in color principles and outstanding client retention, significantly enhancing client satisfaction. Skilled in both teamwork and advanced communication, consistently staying ahead of fashion trends to deliver exceptional results.
Skills
Customer service
Product knowledge
Multitasking and organization
Attention to detail
Creative thinking
Teamwork and collaboration
Excellent communication
Store opening and closing
Client consultation
Heavy lifting
Upselling and cross selling
Eyebrow waxing
Hair product upselling
Trending hairstyles
Coloring and cutting
Outstanding client retention
Natural hair care
Men and women haircuts
Advanced communication skills
State licensed cosmetologist
Styling tools
Color principles
Work History
SmartStyle
Stylist
Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Developed strong relationships with clients, leading to increased repeat business and referrals.
Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Monitored current trends to understand fashions and better serve customer needs.
Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
December 2022 - Current
Great Clips - Fayetteville, NC
Stylist
Styled hair according to client specifications.
July 2020 - November 2024
Keeco LLC - Fayetteville, NC
Sewer Operator
Supported engineering teams during planning stages, providing insights based on practical experience with existing infrastructure.
Improved sewer system efficiency by conducting regular inspections and maintenance tasks.
Updated knowledge on industry trends and regulations to guarantee adherence to best practices in sewer management.
Optimized sewage treatment processes for maximum environmental protection and compliance.
Education
July 2009
Metroplex Beauty School Mesquite, TX
Cosmetology
June 2007
Finger Lakes Community College Canandaigua, NY
Diploma
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