Program Manager Digital Transformation

Walee Muhammad (PMP, ACP)

Program Manager

510-***-**** **********@*****.*********:*****.********.*@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Results-driven IT Program Manager with 15+ years of experience leading enterprise IT strategy, digital transformation, and AI/ML-driven initiatives across technology and business sectors. Proven expertise in leading software engineering teams, cloud migration, AI-powered automation, ERP implementations, and data analytics, optimizing business processes and IT operations. Skilled in Agile methodologies, governance, and stakeholder engagement to align IT initiatives with business goals, enhance productivity, and drive innovation.

LEADERSHIP COMPETENCIES & TOOLS

Enterprise IT Strategy & Digital Transformation

ERP, CRM Deployment

Cloud Migration (AWS, Azure, GCP)

Cross-functional Team Leadership & Mentorship

Agile/Scrum & Product Lifecycle Management

Vendor Management & SLA Compliance

AI/Automation & Process Optimization

Regulatory Compliance & Risk Management

ITOM, ITSM, ServiceNow, CMDB, ITAM, Jira

Stakeholder Engagement & Communication

WORK EXPERIENCE

Product Manager – Top Syntax Jan 2025 - Present

Leading the development of Freights, an AI/ML-powered transportation and logistics optimization platform.

Driving AI-based predictive analytics to enhance fleet efficiency, fuel management, and demand forecasting.

Spearheading the integration of machine learning models for real-time route optimization, reducing operational costs.

Collaborating with cross-functional teams to implement AI-driven anomaly detection and predictive maintenance.

Managing end-to-end product lifecycle, from ideation and development to go to market deployment and performance analysis.

Working closely with engineering and data science teams to enhance algorithmic accuracy and system scalability.

IT Program Manager – GlaxoSmithKline (GSK) Oct 2017 – Jan 2025

SAP ERP Cluster Deployment: Developed a business case based on analytics to replace the legacy JD Edwards and led cluster’s SAP deployment for 4 sites managing a budget of $ 5 million.

Served as Head of IT role for over a year overseeing the organization's technology strategy, infrastructure, and security, ensuring alignment with business goals. Leading the global IT teams, manage budgets, managing concurrent projects & programs and drive innovation to improve efficiency and cybersecurity.

Managing large RFPs, CRM and SAP integrations, and business process improvements to optimize customer engagement and commercial operations.

Collaborating with cross-functional teams to streamline workflows, automate processes, and improve data integrity within SAP

OmniChannel Development: Led the WhatsApp Business Enterprise and Chatbot deployment, for 10 countries, increasing customer engagement by 70%, and boosting annual revenue by $14M.

Designed and launched the AI-powered Digital Doctor platform on Meta Quest, providing an immersive learning experience for healthcare professionals, boosting brand loyalty and customer engagement.

Led the implementation of a telemedicine platform, enabling remote patient consultations, increasing accessibility, and improving prescription generation by 30%.

Managing end-to-end CRM transformation projects, aligning business requirements with Veeva Vault capabilities to enhance customer relationship management.

Driving test strategy, validation, and automation efforts for Veeva Vault, SAP and its integrations with 3rd party applications, ensuring adherence to Life Sciences and regulatory compliance standards.

Spearheading CRM analytics initiatives, leveraging Snowflake, MySQL and PowerBI for data insights and reporting.

Establishing strong client relationships, delivering committed SLAs, and driving CRM innovation through data-driven insights.

Designed and launched AI-based Order Intelligence Tool for E-Commerce, increasing sales by 60% through predictive analytics and intelligent recommendations.

Driving commercial strategy and business growth through CRM enhancements and digital transformation to leverage Omni channel capabilities.

Managed a Distributor Management Program and an eCommerce online ordering portal, automating end to end Order-to-Cash (O2C) business processes, streamlining operations, and improving efficiency.

Implemented Agile frameworks (Scrum & Kanban) across software teams, ensuring on-time, within-budget project execution and enhanced collaboration using JIRA & Confluence.

Managed enterprise-wide risk and change control processes, mitigating key program dependencies and ensuring business continuity.

Product Manager – Afiniti Jan 2015 – Oct 2017

Led AI-driven customer mapping initiatives, leveraging machine learning models to optimize identity resolution, enhance customer engagement, and improve targeting accuracy.

Led enterprise-level digital transformation by driving Agile adoption across data and engineering teams, implementing JIRA & Confluence for enhanced collaboration, and optimizing workflows to increase business value by 40%, improve visibility from 10% to 90%, and reduce software defects by 60%.

Collaborated with software architects, software engineers, data analysts, developing AI-powered solutions for predictive analytics, real-time decision-making, and process optimization resulting in upto three times the sales.

Handled key Fortune 500 clients, including Verizon, AT&T, Virgin mobiles, O2, SKY, DTV, and T-Mobile, delivering AI-powered insights and automation to optimize customer interactions and business efficiency.

Senior Software Engineer – Systems Limited Jun 2009 – Jan 2015

Served as a developer for Vision Accounting System and ServiceLink Title Operations, an accounting system for title operations (a mortgage application for U.S. banks, including Bank of America and J.P. Morgan Chase & Company), using Java and Oracle.

Managed onsite and offshore communication to elicit requirements and led a team of developers, quality assurance professionals, and business analysts.

Migrated Citibank's existing Oracle form-based applications and Oracle database to the Microsoft platform using the .NET framework. These applications encompass all areas of the bank, including trade, finance, human resources, cash management, and treasury.

Developed and managed business planning, financial systems, and solutions for Tapestry Inc.

EDUCATION & CERTIFICATIONS

Masters, Software Project Management – National University of Computer & Emerging Science

Bachelors, Computer Science – National University of Computer & Emerging Science

Project Management Professional (PMP) - License Number: 2934812

Agile Certified Practitioner (ACP) - License Number: 3200427

Oracle Certified professional Java SE Programmer (OCPJP) - Oracle

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