Special Education It Support
Resume:
Sue Vang
*********@*****.***
Circle Pines, MN 55014
OBJECTIVE:
To pursue a successful career in the IT industry. Competent and positive individual who works well alongside peers to achieve goals and tasks. A very positive individual who is very eager to learn new technologies and execute tasks assigned. Also, very capable of completing tasks within demanding time constraints and working with little to no supervision. PROFESSIONAL CAREER:
NETWORKING PROTOCOLS:
-TCP/IP, UDP, DHCP, SSH, TELNET, STP, VTP, HSRP, EIGRP, OSPF SOFTWARES:
● Microsoft: Excel, Word, Visio, PowerPoint, Teams
● Secure CRT
● Putty
● VMware ESXi
● Cisco Webex
● ServiceNow
OPERATING SYSTEMS:
● Windows Server 2008, 2012, 2016
● Windows OS
CAREER SUMMARY:
IT Support
ET Solution LLC - North Branch, MN
Jan 2024 - Current
Provide L1 support of customer infrastructure network doing the following:
● Troubleshoot end user network connectivity using ticketing system ServiceNow
● Provide back-end support to architects implementing configurations to the following network devices.
o Switch, Routers
● Software/Hardware Installation
● Intermediate knowledge in IP subnetting
● Responsible for staging, racking, stacking.
● Add Switch ports to proper Vlans.
● Decommissioning and refreshing end of life and outdated network gears, such as o Switches, Routers, Servers
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● Document and note down switch serial numbers and asset tags to be added to ServiceNow.
Special ED Interpreter (Hmong)
Saint Paul Public School - Saint Paul, MN
December 2023 - May 2024
Provide Hmong language to Hmong families for kids under the age of 5:
● Converting information between English and Hmong.
● Respecting a professional code of ethics regarding confidentiality and impartiality.
● Facilitate communication, both oral and written, between families, students and special education staff during special education evaluation.
● Conduct telephone interviews and occasional in-person interviews with parents of students referred for special education evaluation to gather information regarding their child's development, language skills and health.
● Respond to parent questions regarding special education, due process and disabling conditions; explain special education services and disabilities to parents in a culturally sensitive manner; ensure that parents are informed of their rights in a legally defensible manner.
● Coordinate and participate in home visits with Early Childhood Special Education staff.
● Assist families with special education students to access resources at Saint Paul Public Schools or within the community.
Production Associate
Fiserv - Shoreview, MN
December 2021 - December 2023
Provide quality and accuracy of security for customer card
● Inspect, audit and ship customer card
● Create replenishment tickets for the card carrier.
● Responsible for picking the right carrier for the cards. EDUCATION:
Highest Education:
● Associate of Biology - Fresno City College
● Associate of Allied Health - Fresno City College
● High School GED - Clovis East High School
REFERENCE:
● Available upon request
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