Business Intelligence Analyst

Liam Hayles Bartlett, IL, ***** ***********@*****.*** LinkedIn

Data and Business Intelligence Analyst

Motivated Data and Business Intelligence Analyst with a background in Healthcare. Highly skilled in multi-tasking, analytical thinking, written & verbal communication, and presentation of materials. Achieves improvements in user retention, company profitability, and roadmaps for future improvements. Certified Google Data Analytics Professional and TripleTen Business Intelligence Analyst.

CORE SKILLS & TECHNOLOGIES

Skills: Business Analysis Team Collaboration Problem Solving Process improvement Technologies: SQL Microsoft Office(Excel) Power BI Tableau Salesforce PROFESSIONAL EXPERIENCE

SUPERNOVA MGU 07/2024 - 12/2024

Remote Business Intelligence Analyst (Contract)

• Constructed 3 iterations of Tableau visualizations highlighting quarterly company patterns of top 10% percentile of critical infractions.

• Delivered a CEO-level presentation forecasting the impact of critical infractions on operational efficiency,& offering strategic insights to reduce critical infraction rates.

—Forecasted the companies in the top 10% percentile to have up to a 20% reduction in infractions within two quarters, leading to improved compliance and increased operational productivity.

• Spearheaded an initiative to optimize user interaction methods, conducting a detailed analysis of user behavior, configuration settings, and transaction events across 500,000+ users. Implemented targeted changes that resulted in a 15% increase in user retention rates, significantly enhancing long-term customer engagement

• Conducted independent research on profits, losses, advertising expenditures for grouping of companies, identifying key risks and opportunities to mitigate bankruptcy. Delivered 4 interactive Tableau dashboards and reports that presented these insights to upper management. Forecasted with the KPI’s to have a stabilizing of financial position and long term sustainability within 2-3 quarters.

• Drove future goals by presenting KPI’s and visualizations to stakeholders and CEO on critical infraction rates within child companies, to have reductions in infraction occurrence be decreased at 2% in the following quarter. CORA PHYSICAL THERAPY 10/2022 – 09/2023

Physical Therapist Assistant

• Delivered expert therapeutic care to patients according to the treatment plan established by the overseeing physical therapist; having a caseload of 17-21 patients daily and having 98% of patient caseload met goals within individualized timeframe.

• Proficiently interpreted complex medical assessments, leveraging research and clinical analytical thinking skills to identify issues, devise innovative therapeutic strategies; application of these findings lead to a 10% increase in patient satisfaction scores based from post-therapy surveys.

Liam Hayles 630-***-**** ***********@*****.***

EMERGE ORTHO 03/2021 – 06/2022

Physical Therapist Assistant

• Facilitated team coordination and conflict resolving among medical professionals, home caregivers, and families establishing a collaborative atmosphere.

• Guided patients in cultivating enduring recovery mindsets and mastering exercise techniques, resulting with an 95% success rate for personalized PT plans.

• Outlined recovery opportunities and proposed actionable next steps through team coordination, contributing to a 3% reduction in overall recovery time for patients with chronic conditions. Led interdisciplinary team discussions to optimize treatment plans, which resulted in 10% improvement in patient adherence to prescribed therapies. DIAMOND PHYSICAL 11/2019 – 03/2020

Physical Therapist Assistant

• Administered skilled therapeutic interventions to patients as per the prescribed plan of care established by the overseeing physical therapist; completing 15-19 treatment sessions daily and managing care of 240+ patients per month.

• Customized treatment & modalities based on individual patient needs, employing clinical expertise and analytical thinking to ensure personalized, effective care. This approach also helped reduce patient discomfort and optimize recovery time, with 15% achieving their treatment milestones ahead of schedule.

EDUCATION

Bachelor’s of Applied Science, Kinesiology University of Illinois, Chicago, IL. INDUSTRY CERTIFICATIONS

Business Intelligence Analytics Program TripleTen 2024 Google Data Analytics Professional Certificate Google 2024

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