Program Manager Customer Service

Name: ARIEL MAGANA

Phone : 669-***-****

E-mail: ********@*****.***.**

City of Residence: San Jose, CA

Immigration Status: USA Resident

Gender: Male

Marital Status: Married

Motivated and dedicated professional with extensive experience in customer service. Recently got my Green Card and relocated to USA to start a new challenge.

Looking forward to the opportunity to apply my knowledge and skills in a new roll.

Academic Background

Business Administration Degree (UNIVA- Guad. Mex)

Management Abilities Diploma (ITESO-Guad-Mex)

Technical Knowledge and Skills

Account management team

Supply chain management

Ability to interface with Customers and Engineering team

Forecast demand management

Warranties (RMA) management and con

Hub/Warehouse control

Coordinate & Follow-up on Shipments

E&O management and control

AR management and control

NPI processes Knowledge

Quotation processes knowledge

Six Sigma Knowledge

Experience on End of Month/Quarters process

General Accounting Knowledge

Personnel Management & supervision

Written and verbal communication skill

Reporting (Incoming sales, production, Charts, etc.)

Used on work in a fast-paced, high-energy environment

Oracle, Word, Excel, Power point, Webs management

Professional Development /Work Experience

MCA Assembly (EMS Company at Zacatecas Mex)

(Oct 2016 to July 2019)

* NPI Program Manager

* Sr Program Manager

ISGO Manufacturing (Injection Automotive Company at SLP Mex)

(Jan 2015 to Oct 2016)

*NPI Program manager

Sanmina Corporation (EMS & Metal Company at Guad Mex)

(July 2000 to Sep 2014)

*Program Manager Sr

*Regional Order Entry Manager

*Regional PM Staff Trainer

*D3K Regional Auditor for PM area

*Program Manager Jr

*AR Problems Solving Supervisor

*Program Administrator

Foreign Language Abilities /Skills

Spanish : Native Language

English : Second Language (90%)

USA Resident

Mexican Passport

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