Office Manager Customer Service
Resume:
Allison Wachtel
Brooklyn, NY *****
*********@*****.***
Office Coordinator/Assistant Office Manager
Dedicated, team-oriented professional with extensive experience in luxury customer service and office coordination. Recognized for creating positive, productive environments and supporting team success across various industries. Known for adaptability, strong communication skills, and a customer-focused approach that fosters long-term relationships.
Work Experience
Sabbatical – March 2024 – January 2025
• Time away.
Swiss Re – Assistant Office Manager
New York City, NY October 2023 – March 2024
• Managed daily office operations, including scheduling, inventory management, and administrative support.
• Assisted in coordinating office logistics to ensure smooth functioning of all departments.
• Enhanced efficiency through process improvement and team collaboration.
Milliman Inc. – Front Office Coordinator/Assistant Office Manager
San Francisco, CA Jan 2018 – Jan 2023
• Served as the initial point of contact, creating welcoming first impressions for clients and visitors, and building rapport to enhance customer loyalty.
• Collaborated with internal teams to efficiently manage office activities, ensure smooth communication, and support team objectives. Planned and coordinated various office events.
• Built strong client relationships through excellent customer service, contributing to a positive and inviting office atmosphere.
Career Change and Exploration
2012 – 2017
• Pursued diverse contract roles to expand administrative, customer service, event planning, and office operations expertise in various sectors, demonstrating adaptability and a willingness to learn.
• Supported multiple teams in fast-paced environments, refining problem-solving abilities and gaining valuable insights into different industry needs.
Kiehl’s Since 1851 – Store Manager & Operations Manager
New York City, NY & San Francisco, CA May 2004 – Jan 2011
• Began as an Operations Manager in NYC, coordinating store operations, including inventory management, staffing, and customer service.
• Promoted to Kiehl’s flagship store in NYC, maintaining operational responsibilities and elevating the flagship store’s customer service, adapting to higher customer volume, and enhancing brand visibility.
• Promoted to Store Manager and relocated to San Francisco, successfully managing my own store with a focus on sales performance, team development, and store operations.
• Led event planning and execution, ensuring the forethought, detailed planning, and successful outcomes of events that drove customer engagement and store performance.
• Recognized as a top producer, achieving the title of most profitable store on the West Coast.
• Trained and mentored associates to deliver exceptional customer experiences and cohesive teamwork.
• Enhanced store appeal through strategic visual merchandising, resulting in increased foot traffic and higher sales.
Education – BA in Art History – Purchase College, State University of New York
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