Customer Service A Team
Resume:
****A Patrick Ave
Wilmington, NC *****
****.*****.*****@*****.***
EMMA MOODY
SKILLS & ATTRIBUTES
Customer Service Communication Leadership Organization EXPERIENCE
Dockside, wilmington NC — Host, Expo, Server
SEPTEMBER 2023 - CURRENT
●Greeted and provided customer service
●Learned all food and drink menu items and prices as well as daily specials
● Kept a clean and sanitized workstation, completed daily setup and break down of stations
●Worked with sales and cash register
●Answered phone calls providing information on hours of business, daily specials, Boat Docking prices and availability and party reservations
Hops Supply CO., Wilmington NC — Host and Expo
SEPTEMBER 2022 - JANUARY 2023
● Served lunch and dinner to 50-100 customers a shift
● Memorized the menu and how items were prepared and made in order to give customized recommendations
● Maintained and enforced up to date cleanliness and social distancing policies
● Helped management with work around the office, keeping things organized and up to date.
Royal Bliss Brewery — Server
MAY 2023 - DEC 2023
● Worked as a team with other coworkers to provide a fun and enjoyable dining experience to over 500 customers daily
● Memorized menus and beer list and adjust with the seasonal changes to menus
● Was able to assist customers with purchases of Royal Bliss Merchandise such as Togo beers, Tshirts, Glasses etc.
● Managed behind the bar pouring beer, wine, and ciders while keeping glasses stocked and a clean and organized environment
● Connected and kept conversations with customers to ensure they felt welcomed
Autobell Car Wash — crewmember
MARCH 2022 - JUNE 2023
● Worked with register ringing up different types of car washes ● Was able to communicate with customers to provide exact services needed ● Detailed interiors of cars and dried off the exterior
● Worked with different chemicals while keeping a safe and organized environment
● Maintained a system to keep cars and employees organized
EDUCATION
East Lincoln High School, Denver NC — 4 years completed
2018 - 2022
Gaston Community college, Gaston NC - 1 year completed
2020 - 2022
Cape Fear Community College, Wilmington NC - 1 year completed 2022 - current
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