Program Manager Product Architect
Resume:
Kenneth Dick
Technical Program Manager Product Architect
******@*****.*** • 813-***-****
LinkedIn Profile • St. Petersburg, FL
20+ years of experience leading technical product initiatives, delivering successful product launches, and driving customer implementation excellence across enterprise SaaS, RPA, FinTech, and healthcare domains. Consistent trajectory of increasing responsibility to now leading $50M+ dollar projects through successful GTM, company acquisitions, and PE integrations. SIGNATURE ACHIEVEMENTS
● Product Architect: Chief Architect for multi-tenant data privacy platform, securing $45M in funding and achieving 2 year average 127% Product YoY ARR growth with 85% retention rate
● Sales Process Redesign: Delivered $9M Salesforce CPQ, reducing cycle time by 40%, and improving win rates by 28% compared to the paper and spreadsheet quoting and contract management process.
● GTM Planning for RSA Conference: Identified ICP, mapped buyer journeys, created engaging product demos, and launched an onboarding program with minimal costs, driving user acquisition and engagement.
● GOV-CON Program: Spearheaded FCC-compliant video telecom platform development, achieving payment milestones
● PE Integrations: Executed three private equity integrations, streamlining operations. Conducted nine technology due diligence assessments, ensuring risk mitigation.
PROFESSIONAL EXPERIENCE
Titanium Payments – FinTech Payments, Texas (Remote) Fractional CTO (Jan 2024 – Present)
Reporting to the COO, led payment technology ensuring compliance with stringent data privacy and security standards.
• Scaled payments platform used by healthcare, B2C services, and B2B suppliers to invoice clients and text-to-pay.
• Customer Success Focus: Implementing a Lead to Order process in PipeDrive like Salesforce Sales Cloud.
• Deploying marketing strategy to engage VAR channel and franchise seller groups with supporting lead materials Devops Consultant Part-time (Oct 2021 – Dec 2023)
• Introduced event driven settlement using AWS Lambdas creating scalability and reliability.
• Enforced HIPAA, GDPR, and CLIA compliance by implementing rigorous data security, reducing security threats.
• Architected a B2B payments Stripe competitor using TypeScript and Node.js, implementing a microservices architecture using Atlas Mongo, and supported two CC gateways: Tsys & GlobalPay . Cox Automotive – B2B & B2C SaaS Automotive, Atlanta (Remote) Program Director (July 2022 – Jan 2025)
Led a large scale engineering SRE practice for 30 scrum teams, with codified observability & dashboards migrating from Splunk to New Relic during the migration of 100+ applications to AWS. Departed during downsizing w/severance
• Created a Data Quality program where ServiceNow CMDB, AWS resource metadata, and New Relic Entities pulled into Snowflake, transforms created new tables of quality problems and process risks. Data warehouse was published with Collibra. End result was a huge reduction in configuration defects >90% and reduction in unmonitored systems near 100%
• Transitioned critical dealership applications to AWS EC2, Fargate, container orchestration; established Infrastructure as Code (Terraform).
• Analytics & Data Driven Decisions: Created a data innovation environment with Python, Pandas, and Snowflake to proactively monitor reliability, generating actionable insights that cut infrastructure/config defects by 90%.
• Mentored multiple teams in Agile/Scrum best practices and championed a culture of continuous improvement, aligning engineering velocity with customer satisfaction targets and NPS like feedback loops. Belcher Animal Hospital - Medical Service, Florida Remote Chief Financial Officer - Family Business (2022 — Present) Created financial strategy and technology initiatives for a $2MM animal hospital. Page 2 4
• Managed P&L, cash, and financing through major renovations, client churn, covid, hurricane business disruptions.
• Managed marketing agencies executing strategy with TV commercials, PPC, Social content, and joint marketing.
• Completed resiliency transformation with redundant local server, power, and payment systems.
• Achieved a 15% rise in billable services and expanded treatment capacity by improving procedures.
• Increased data security and treatment efficiency by directing a comprehensive digital upgrade with zero downtime.
• Deployed AI system connected to veterinary data and patient records in secure client service app. Spirion, LLC – B2B SaaS ISV, Florida (Hybrid)
Chief Architect (May 2021 – July 2022)
Reported directly to CTO after PE acquired the company, responsible new product innovation and creating a partner ecosystem around data discovery and risk mitigation workflows. Departed due to recruitment by Cox
• Maintained a security first approach, achieving zero data breaches and achieved HIPAA, SOC2, ISO9001 for the new product which is critical to healthcare, defense industry, finance, and higherEd clients.
• Created a generic data integration layer expanding the number of manageable data store types by nearly 200
• Created a partner API portal and integrated with first ecosystem partners, mapping combined use cases for clients Director of Software Development (Nov 2018 – May 2021)
• Scaled the engineering organization from 5 to 75 by securing $45M PE funding, leading the team to deliver a cloud agnostic multi tenant data privacy platform built on Kubernetes, Docker.
• Coded the alpha version of the new product with 5 others in an office in 3 months which provided reference architecture for the rest of the project and met the first progress goal for funding.
• Led development teams building services using Python, C#, and TypeScript with MSSQL, Mongo, and dGraph databases to solve different aspects of Petabyte data inspection, classification, and identity relationship product design.
• Established data engineering architecture with kafka data broker allowing legacy monolith and new system to interoperate which facilitated multiple data science projects and a new computer vision document classifier built with experimentation environment in Azure Data Lake, Databricks. Valpak – Cox Company, Florida
Director (July 2017 – Oct 2018)
Reported directly to the COO of a $285M company, driving strategic engineering initiatives and overseeing technology innovation. Departed during downsizing w/severance.
• Partnered with COO to advance a sales process transformation in $9M PE investment to digitize sales workflows with Salesforce CPQ, improving quote generation speed, reducing errors, and creating renewal nurturing.
• Partnered with VP Digital Products to create a new ListData product which offered print or digital targeting of advertising audiences by >800 data fields using owned property data plus data feeds from automotive, online shopping, and other data sources.
• Partnered with the Director of BI to train analysts on BPMN diagramming and embedded json data schemas to allow real-time analysis of transformations during new solution design.
• Led data team to move away from SSIS jobs to Python based ETL for manufacturing data and Mulesoft ingest ETLs for inbound feeds, experimenting with kafka for manufacturing data queue.
• Fostered a culture of innovation and expanded training on AWS, DevOps, and Salesforce for all the dev team. Software Development Manager (Oct 2016 – July 2017)
• Led 3 scrum teams of C# and database engineers, focused on improving the average sprint deliverables quality by implementing higher unit and integration testing standards and mentoring the teams with coding a test harness.
• Led the manufacturing controls software team to modernize the data formats so we could create a real-time orders adjustment process. Which then allowed us to create a unique USPS mail product offering that optionally inserted different advertising mailers for each address household for the 200MM mailed addresses. VTCSecure – SaaS VoIP Telecom Technology, Florida
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Director of Software Development (Oct 2015 – Sept 2016) Reported directly to the CEO as founding team member, driving innovative engineering for the disability market in collaboration with public health researchers, government agencies, and healthcare stakeholders. Departed at FCC contract completion w/success payment.
• Healthcare Focus: Built an accessible telecom platform for hearing disability market, ensuring compliance with FCC RFCs and HIPAA.
• Liaised with federal stakeholders, presenting product demos to Washington D.C. project managers and guiding the backlog to ensure contract compliance and payment milestones.
• Automated CI/CD pipelines (TravisCI, AppVeyor, Appstores) and IaC tooling (Terraform, Ansible) to deploy platform on AWS and GCP where we found the video quality reliability better on GCP and focused our deployments there.
• Led product summits to bring our disability partners from Rochester Institute of Technology, deaf community members, and our engineering team together for detailed product feedback, and innovation breakout sessions. American Express – FinTech Payments, Florida
Shared Services Product Manager (June 2014 – Oct 2015) Reported to senior engineering director, driving engineering process improvements and reusable software components for the credit card processing and mobile banking apps. Departed for Startup
• Delivered high reliability card service components used by all the software products as either RPC or embedded libraries to improve uniformity of standards implementations (PCI, AML/KYC) and improving customer confidence.
• Spearheaded a tech-focused hiring campaign featuring partnerships with local universities, increasing high-quality internship applicants by 50% in six months and strengthening the talent pipeline. Launched company-wide coding challenges, fostering cross-team collaboration and knowledge transfer. The “most elegant solution” unveiled sparked multiple cross-team transfers, enhanced engineer engagement, and accelerated skill development across the organization.
Release Architect (June 2013- June 2014)
• Eliminated system downtime windows, boosting monthly charge volume on a $8B/month platform
• Created build automation system with early precursor of Azure Devops using package manager, unit coverage gates.
• Championed cross team coding challenges to enhance engineering innovation and expedite solution delivery. Additional Healthcare & IT Experience
• Lead Consultant, PricewaterhouseCoopers (2008 – 2013): SRE engineer for $75MM software program which changed the way Big4 auditors execute client engagements. Software serviced >100 countries.
• Lead Consultant, Gentiva Healthcare (2005 – 2008): Lead automation engineer on clinical automation/EHR initiatives, collaborating with clinical stakeholders to modernize workflows and tested HIPAA compliance.
• Central US Leasing Manager, GE Leasing (2002 – 2006): Led the heavy equipment and accessory sales and leasing team for off road haulers, crane trucks, and bull dozers. My key accounts were coal mines. EDUCATION
• Master of Business Administration The University of Arizona Global Campus, Chandler, AZ
• Bachelor of Science in Finance University of South Florida, Tampa, FL CERTIFICATIONS
• CISRCP (Certified Information Systems Risk and Compliance Professional, IARCP)
• CRCMP (Certified Risk and Compliance Management Professional, IARCP)
• Mulesoft Architect – Mulesoft
• ServiceNow IT Professional – ServiceNow
• Certified ScrumMaster – Deloitte
• ITIL V3 Foundations - PWC
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TECHNICAL PROFICIENCIES
• Compliance: HIPAA, CLA, ISO9001, FEDRamp, SWIFT Payments, FEDWire, GAP, FISMA
• Data Analytics & Platforms: Kafka, Snowflake, Databricks, Boomi, PowerBI, Tableau, Python (Pandas), dbt
• Cloud Architecture: AWS (EC2, Fargate, RDS, Lambda, Kinesis), Azure (Data Lake, Databricks), Terraform, Kubernetes, Docker
• Programming: Python, C#, Java, TypeScript (Node.js), React.js, Bash, VB.Net
• Database & Storage: Oracle, MS SQL, MySQL, MongoDB Atlas, AWS DocumentDB
• CI/CD & DevOps: Jenkins, GitHub Actions, TravisCI, AppVeyor, Terraform, Ansible, Helm Charts
• Security & Compliance: PCI DSS, GDPR, SOC2, ISO9001, Fedwire, SWIFT, PSD2 familiarity CORE COMPETENCIES
• Technical Program Management: Leading end-to-end program execution (scope, timeline, resource planning, risk management) in highly regulated settings.
• Cross Functional Leadership: Coordinates Engineering, Product, Ops, Support, and Marketing Agencies
• Agile & SDLC Expertise: Deep understanding of Scrum, Kanban, CI/CD, and modern application/web services development.
• Healthcare & Digital Health: Clinical automation, EHR workflows, HIPAA/GDPR compliance, healthcare telecom.
• Analytics & AI/ML: Real-time data streaming, Python (Pandas), Snowflake, dbt, NPS/customer feedback analytics.
• Stakeholder Communication: Effective verbal/written communicator with CxOs, Boards, PE operating partners, customers, and engineering teams.
• Process Optimization: Implementing Lean process improvements, and continuous improvement culture.
• Security & Compliance: PCI DSS, HIPAA, SOC2, ISO9001, enterprise risk management. References shown on Linkedin profile
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