Ann Henshaw
Kansas City, KS **112
Dear Human Resource Manager,
I have several years of experience analyzing financial aid and fraud prevention when working at Vangent, Frontier Communications, and Spectrum.
When working at Vangent, I worked for the Student Aid Information Center. I analyzed financial applications for years. I can analyze policies and imply solutions with a top level accuracy rating. My experience also includes positions such as an English teacher, a business owner, a grant writer, and a fraud investigator.
As an experienced business leader, I am confident my administrative abilities are well credentialed for assuming this position in analyzing operations and recommending solutions. Enclosed is a copy of my resume that describes my work experience. Thank you for your consideration. Sincerely,
Ann Henshaw
Ann Henshaw **********@*****.*** Kansas City, KS 785-***-**** Profile Skilled professional with prior knowledge intended for producing policies and procedures. Experienced in managing applications by means of securing confidential records. Capable when engaging with others about fraud prevention and inquires. Recognize customer concerns while analyzing trends, and business purposes. Skills Summary
MS Word
Zoom & WebEx Meetings
Troubleshooting
Computer Issues
Charts and Reports
High Level Accuracy
Accounting & Taxes
MS Excel
Teaching &
Presentation
Crisis Management
Well Organized &
Efficient
Innovative Writing
& Communication
Identifying Problems
Records Management
Interpreting Policies and
Procedures
Fast Paced Environments
Quickly Build Solutions
Stock Market Operations
Development Techniques
Professional Employment A.U. TRANSPORTATION - L.L.C. Business Owner, 2017- Present
• Plan structure of business, and document legally recognized procedures.
• Prioritize charts, receipts, and financial documents through Word and Excel.
• Development of revenues and profits with complex organization. SPECTRUM - Overland Park, KS Fraud Investigator Aug 2022- Jan 2025
• Examine prior debt looking upon to customer's credentials in confidential databases.
• Analyzed credit, and business concerns for quality assurance.
• Prevent client friction with overall corporate strategy to increase revenue. FRONTEIR COMMUNICATIONS - Kansas City, MO, Information Systems Consultant Jan-Aug 2022
• Assist with fiber-optic cable, phone, and internet troubleshooting in a multifaceted network.
• Strengthened confidence with customers while designing disaster recovery plans.
• Connect routers and inspect signal codes on optical network terminals while analyzing and interpreting data. VANGENT - Lawrence, KS; Financial Aid Representative, 2001 to 2007
• Inform customers on how to apply for Federal student aid while also checking applications for potential miscalculations.
• Advise on how to receive Federal Student Aid such as loans, grants and scholarships.
• Analyze Medicare claims, and advise coverage guidelines and procedures while providing solutions investigating safeties.
Education
BAKER UNIVERSITY – Baldwin, KS
Associates in Business Administration, 2006 & Bachelors in Business Administration, 2008 Volunteer
Stand Up for Kids Grant Writer 2012-2014
St. John's Catholic Church Grant Writer 2015
Elite Ms. Earth USA Author/Grant Writer/Environmentalist 2024-2025