Customer Service Security Guard

Lovejeet kaur Panaich

Contact number : 403-***-****

E-mail : ************@*****.***

SUMMARY

•Well –organized in planning, problem-solving and multitasking in fast-paced environment .

•More than 5 years experience in customer service, with a focus on continuous improvement in process planning to achieve high-level customer service and sustainable revenue growth .

•Great communicator with customers with fluency in 3 languages English, Hindi and Punjabi.

•Ability to prioritize and work efficiently in dynamic environment.

•Able to handle stress and complex situations.

WORK EXPERIENCE

Assistant manager 2023-2024

DUITIES AND RESPONSIBILITIES:

•Estimate and order the supplies weekly including re-organizing the inventory room to increase access to frequently used supplies and record data manually and using a computer.

•Handle confidential information of employees, subway head office and vendors, including ensuring the file room where confidential information is stored and locked at all times and only accessed by authorized personnel

•Provide excellent, friendly, customers service when greeting customers.

•Train new and existing staff on software, cash handling, customer service, food preparation and all other regular activities and facilitate communication between the store.

Warehouse experience

2022, Brampton, Ontario

Company Nestle

•formed and assembled boxes to catch candy while labeling quantity and other relevant information at the end of the line.

•assisted with storing and pulling materials as needed for production.

•performed light housekeeping .

•measured, weighed and counted products as well as materials.

Amazon

Delivery driver (2021)

•Complete pre and post trip safety inspections and recording and reporting any defects and malfunctions.

•Practice safe and secure loading methods to avoid damage.

•update all important paperwork .

Bill gosling outsourcing

2020 collection agent ( Part-time)

•Developing debt collection strategies and plan

•Answer incoming calls and repond to customers inquiries

•Provide product and service information to customers

•Complete call logs andreports

EDUCATION

•Cambrian Hanson college brampton, Ontario . January 2020 –April 2021.

licenses

•Security Guard licence (studied Surveillance systems operations,emergency response planning,access control systems, patrolling,report writing, monitored entrances and exits many more ).

•Certificate : Crisis Intervention and Verbal De-Escalation(CIVD).

•class 5 driving licence.

Status in Canada

•Permanent resident.

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