Customer Service Representative

Dimitrios Karras

Derwood, MD *****

************@*****.***

+1-301-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Online Resources Corporation-McLean, VA

September 2017 to December 2024

• Responded to inbound calls and routed calls to appropriate department

• Assisted clients with issues such as login (User ID/Password), two-factor authentication, account lockout.

• Fielded questions regarding transactions that appeared on their bank statement and escalated issues when necessary.

• Updated customer information such as phone number, mailing address, and email address. Education

Bachelor of Arts in Communications

University of Maryland-College Park - College Park, MD August 1999 to May 2003

Skills

• English

• Data entry

• Sales

• Customer service

• Technical support

• Customer support

• Customer retention

• Phone etiquette

• Organizational skills

• Microsoft Office

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