It Manager Data Centers
Resume:
donald
w casto
professional summary
Dedicated, honest professional with 25+ years of IT knowledge and experience, seeking key position with innovative company to satisfy a valuable business need and allow continued career growth.
experience
Inovalon
January 2012 - November 2024
Senior IT Manager - Network\Communications Architect
Responsible for managing Network, Telecom and Security Engineering
Key team on integrating new companies purchased and well as de-coupling of ones being sold
Designed new data center in Co-Lo spaces on Cisco ACI Nexus platform
Supported Hippa, Hitrust, Soc2 and PCI audits
Negotiated and managed Data centers IDC circuits as well as cloud connectivity and diversity
Worked closely with vendors on price negotiation and contract management
Managed Cisco Smartnet and third-party contracts
Supported ongoing transition to multiple cloud instances
Using Data centers as communication and security hubs
Installed, configured and manage Cisco B-Series Chassis
Virtualized entire voice infrastructure onto Cisco B-series chassis in two data centers for business continuity
Managed Team responsible for Network infrastructure including Cisco ACI, Nexus
NG Firewalls, Palo Alto, Fortigate and SonicWall firewalls
Part of team supporting move from on prem to cloud native products
Part of team responsible for moving UCCE to Genesys Pure connect
Upgraded Nice SMB to 3.5 Enterprise
Then virtualized 4.0 and migrated on B-Series
Part of team that performed upgrade from UCCX to UCCE including build of servers and AD structure
Managed team hat performed clean up and stabilization of network and data center
Inovalon/MedAssurant
January 2012 - December 2012
IT Manager/Sr. Telecom Engineer
Responsible for managing Network and Telecom and Security Engineering
Managed infrastructure three on prem data centers and planned move to Co-Lo facility
In tragal member in working through what was needed for name change
Upgraded CUCM 5.0 to 6, 7 on CISCO MCS platform
Integrated new acquisition into voice and data infrastructure
Upgraded Unity 5.0 to 8.5 by staging new servers and using Cobras
Upgraded Cisco IPCC 5.0 to 7.0
Negotiate and used CUWL Pro licensing to minimize cost for all upgrades and allow for additional products and features
Installed and configured Telepresence CTS 500s, C20 and SX20s
Minimized call center quality issues by more than 70%
Built strategic migration plan to enhance voice infrastructure
Key player in contract negotiations with AT&T and Verizon for voice and data infrastructure
Negotiated long term percent discount for Cisco as well as year to year SMARTnet
Chicago Tribune (Baltimore Sun)
January 2006 - December 2009
Sr. Telecommunications/Network Manager
Responsible for Multiple Cisco VOIP Call Manager clusters (Baltimore Sun, Chicago Tribune, and Hartford Courant, Sun Sentinal)
Tribune was comprised of over 13 companies which were all managed remotely
CMEs for radio station, Managed inter-cluster trunking and inter-company dial plans
IPCC Express Premium call center cluster (full support plus scripting)
Work with lead on ICM Enterprise on troubleshooting and support LA Times
Managed all Telecom functions including PRI, T1, Nortel Option 81, 51 and 6 opt 11, BCM and MICS
Configured, managed, supported Cisco routers/gateways and switches to provide voice and data services
Responsible for backup and disaster recovery planning
Docutech
January 2004 - December 2006
Sr. Telecommunications Engineer/Manager
Managed team and project flow of 4 telecom/ system admins
Responsible for the following integration Teams: Telecomm, Cabling, infrastructure, video and small business infrastructure
Met with clients and business owners to determine needs and recommend solutions
Estimate, design and install voice and data infrastructure for businesses (turnkey solutions)
Support Meridian 81s, Option 61 and 11s, Cisco Call Managers, Call Manager Express and Aspect Call Center switches
Cynphony and Call Pilot call centers though Nortel
Sierra Military Health Services Inc.
January 2001 - December 2004
Network Administrator III
Responsible for the design, installation and maintenance of the network and telecommunications infrastructure including but not limited to Cisco 6513, 6509, 2600, AS5350 routers and 3524 switches
Configured, managed, supported Cisco VPN 3000 concentrators, 3 Cisco ONS 15454, 1 Newbridge Mainstreet 3645 and 1 Eastern Research DAX, 4 Cisco Call Managers 3.12 IP telephony PBXs, Cisco Unity Unified Messaging, Adtran TS600
Supported Aspect call center with distributed remote agents on Winset, 3 Pix 515E firewalls, Cisco ACS 3.02, Whatsup Gold 8.03, Set up and maintenance of site routers, DHCP scopes, Sub-nets and VLANS
Acquired and maintained DITSCAP and HIPPA compliance of network and telecom equipment
M3 Communications, Inc.
January 2001 - December 2001
Network Manager/ Senior Systems Engineer
Company Overview: Spin off company of Nexus Communications, owner needed stable infrastructure
Designed and built Win2K infrastructure with internet access for start up company including Win2k servers, Exchange 2k, SQL 2k and MS Internet Security and Acceleration Server
Project manager for office wiring, telecommunications lines and equipment
Configured and installed Cisco routers and Adtran channel banks
Spin off company of Nexus Communications, owner needed stable infrastructure
Nexus Communications, Inc.
January 1997 - December 2001
Network Manager/ Senior Systems Engineer
Company Overview: Started as the 16th employee of the company and assisted its growth to over 1000 employees
Managed 4 Network Administrators (2 local and 2 remote)
Implementation of a 250-user call center in Clintwood Virginia, Installation, administration and support of Meridian Option 81 RLS 23 (12 PRI and 3 standard T1s), Meridian mail
Symposium 1.5 and IBM Callpath
Implemented with full redundancy between Verizon CO's
Installation, administration and support Option 11C with 4 PRI and 2 standard T1s for corporate office location, Meridian mail, Meridian Max, and 2 branch Norstar 0X32 KSU's for remote sales branches, video surveillance systems and badge readers
Project Manager for Installation of data and Telecommunications lines, Server room builds Polycom Viewstation 512 video conferencing systems for collaboration between sites
Upgraded network from NT 4.0 to Windows 2000
Installation, administration and support of NT 4./2000 LAN/WAN, SQL 6.5 – 7.0, Raptor 6.0 firewall, Exchange 5.5, MS Office 95/98/2000
Responsible for Security audits and implementation of group policies
Manage IT Operations for new branch implementations including cabling specs, LAN/WAN and Telecom, bidding out work and choosing the appropriate vendors
Started as the 16th employee of the company and assisted its growth to over 1000 employees
Columbia National Mortgage Finance Inc.
January 1987 - December 1997
Systems Administrator/ Telecommunications Specialist
Company Overview: Started with company when they were small and known as PaineWebber Mortgage Finance
Initially a programmer involved in Cobol CICS, MVS, TSO, JCL, DDEF and Easytreive
Installation, administration and support of Micom routers in 75 branches, including voice over IP solution rollout and support
Responsible for the configuration and support of all Micom Netrunner and VOIP technology
At the time one of the largest VOIP infrastructures on the East coast
Supported LAN/WAN for 80 remote branches plus corporate users
Remote branches: Novell 4.01, 3.12 servers and Norstar 0X32 KSU's, NT 4.0 and Citrix, Unix Backup Administrator
Meridian 61C Administrator, supported all Macs and Telecom for branches
Responsible for all cabling and electrical specs for new branches as well installations and closures
Worked closely with all vendors to assure accurate and timely project flow
Assisted company along with IT staff in the conversion from Mainframe 3090 base applications to client server and UNIX
Installation and configuration of IBM 3274-51R controllers and dedicated circuits (pre WAN/LAN)
Key member of research committee involved in the choosing and conversion of the PaineWebber Mortgage Finance name to Columbia National
Started with company when they were small and known as PaineWebber Mortgage Finance
education
Cisco Data Center Unified computing Implementation
November 2011
Administering Cisco Contact Center Enterprise 8.0
July 2011
Cisco Telepresence System 1300 Assembly and Installation
October 2010
3COM NBX R5.0 Advanced technical Training
August 2005
CISCO CCNA boot camp
December 2003
Global Knowledge
Micom Wan Certification
May 1995
Micom Hackensack NY
Micom VOIP Certification
February 1995
Micom Simi Valley California
Micom router LAN Certification
February 1995
Micom Simi Valley California
Data processing Certification
February 1990
Yorktown Business institute
Nortel Call Pilot 100/150 Installation and Programming
A1 Teletronics
Nortel BCM Installation and Programming
A1 Teletronics
technical profile
Dedicated, honest professional with 25+ years of IT knowledge and experience, seeking key position with innovative company to satisfy a valuable business need and allow continued career growth.
certifications
ITIL Foundations Service Management, GR750013801DC
Administering Cisco Contact Center Enterprise 8.0, 07/22/11
Cisco Data Center Unified computing Implementation, 11/19/11
Cisco Telepresence System 1300 Assembly and Installation, 10/13/10
Microsoft member partner ID, 1105510
3COM NBX R5.0 Advanced technical Training, 08/25/05
CISCO IPTX mini camp, 08/28/05
CISCO CVOICE/QOS mini camp, 07/29/05
Nortel BCM Installation and Programming, A1 Teletronics FL
Nortel Call Pilot 100/150 Installation and Programming, A1 Teletronics
CISCO CCNA boot camp, 12/05/03
Micom Wan Certification, Micom Hackensack NY, 05/95
Micom router LAN Certification, Micom Simi Valley California, 02/95
Micom VOIP Certification, Micom Simi Valley California, 02/95
Data processing Certification, Yorktown Business institute, 02/15/90
Pasadena, MD 21122
W: ***.*****@*****.***
skills
Telecom, Video and Call Center
Network architecture design and management
Security engineering architecture
Contract negotiation
Budget management
Vendor management
ITIL, Aviatrix's, AWS, Azure, GCP, MPLS
Cisco IOS, ISE. Cisco Prime
Cisco Call manager, Unity Connections
Cisco UCCX, UCCE, Contact Center, Telepresence
Teams. Video conferencing,Telecom recording
VMware
Checkpoint/Fortinet/Cisco ASA/FMC
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dC
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