Customer Service Front Desk

BRITTANY BUTLER

*** ****** *** ****: 806-***-****

Anna, TX 75409 ********.******@**************.***

Objective

To secure a challenging position within a reputable organization to expand my knowledge and skills.

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Highlights of Qualifications

Excellent skills in communication and presentation Strong analytical and problem-solving skills

Learn quickly and interpret information accurately Capable of effectively communicating at various levels with individuals and groups Enthusiastic, resourceful and enjoys challenges

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Experience

Front desk reception, North Star Diagnostic Imaging, August 2024-current Server/Bartender, Twin Peaks, December 2022- August 2024 Opening and closing bar - including cash drawer management Certified Trainer ensuring new hires are training and mentored as per the company guidelines Ensuring high level of customer service while maintaining TABC requirements related to alcohol consumption and serving

High HR IQ in maintaining proper customer and employee etiquette in an environment that can quickly escalate

Utilizing time management skills to ensure wait time expectations are met and all customers are taken care of in a timely manner

Constantly improving memory skills in order to ensure orders are taken and received without the aid of writing them down

Fine tuned communication skills to navigate challenging conversations Exemplary teamwork skills, ensuring the restaurant achieves all goals Club Volleyball Coach, Arete Athletics, September 2023-Current Assistant Coach of multiple teams of various ages

Time management of assisting and running multiple practices per week, along with two/three day tournaments during season

Sounding board for Head Coach and collaborator for ways to improve both the team and our coaching

Continuously learning new skills to ensure that I am growing with the sport, as it is ever changing and evolving

Offers private lessons to encourage hard work and growth on an individual level within all club athletes

Team Member, The Yard, February 2021-December 2022 Organized large party reservations and special requests efficiently and effectively Cash management

Customer order management, ensuring orders were taken correctly and delivered as such to customers

Ensured high level of customer service while maintaining TABC requirements Exemplary teamwork skills, ensuring the restaurant achieves all goals Scheduler, North Star Diagnostic Imaging, August 2024-Current Assists walk ins and schedules patient’s appointments Answers phones, helps the patients with questions and concerns about scans and issues Various software operations

Known for remaining poised and calm in busy environments Skilled customer engagement and problem solving

Learning all of the ins and outs to insurance, what they look for to accept certain scans for patients

Education

Tarleton State University

Current: Working on my bachelors in Kinesiology

My estimated graduation year will be 2026.

Iowa Lakes Community College

July 20, 2017-March 16, 2019

Graduated with my associates in liberal arts and sciences Student athlete

Played two years of college volleyball - Team Captain both years.

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