Customer Service, Sales, Dancer/Choreographer
Resume:
Mesa, AZ *****
***********@*****.***
Keanna Agustin
SKILLS
Outgoing; enjoy networking with people, efficient time management, great communication, flexible, able to adapt well under high pressure situations, self motivated, detail oriented, create a positive environment, persistent in obtaining new skills and perfecting them.
Educated in the fundamentals of Networking, HTML, Database Management, Information Systems, Python, Ethical Hacking and Linux. EXPERIENCE
Renewal by Andersen, 2401 W 1st St, Tempe, AZ 85281 — Senior Marketer
June 2024 – PRESENT
● Customer Engagement: Utilized interpersonal skills by engaging with hundreds of potential customers via door to door methods (canvassing)
● Successfully scheduled and managed customer appointments per week through outbound calls, ensuring completed leads from canvassed sales Clarity Benefit Solutions, 1811 South Alma School Rd #150, Mesa, AZ 85201 — Client Services Representative
February 2024 – March 2024
● Customer Services related to Benefits such as: HRA, HSA, FSA and more complex accounts
● Call center based experience, utilizing Salesforce to notate accounts Priority1, 1600 N Desert Drive, Phoenix, AZ 85288 — Inside Sales September 2023 - January 2024
● Logistic Specialist/Broker for Freight-related services
● Cold calling leads (90% inbound, 10% outbound) to build clientele
● Providing excellent customer service
● Handling Freight variances/claims
Aetna, 1255 S Spectrum Blvd, Chandler, AZ 85286 — A1A Member Advocate
August 2022 - August 2023
● Customer Service related to Health Insurance inquiries (Benefits, Claims, Appeals/Grievances, etc.)
● Call center based experience (80% inbound, 20% outbound)
● Responsible for servicing multiple government entities (Leidos, Goldman Sachs, etc.)
EDUCATION
Westwood High School, 945 W Rio Salado Pkwy, Mesa, AZ 85201 — High School Diploma
August 2014 - May 2018
Scottsdale Community College, 9000 E Chaparral Rd, Scottsdale, AZ 85256 — AAS in Information Technology; Specialization in Cybersecurity
2020 - 2023
REFERENCES
Bridgette Borzillo
****************@*****.***
Jeanette Layton
********@*****.***
Jesse Wennes
*******@**************.***
Contact this candidate