Call Center Representative

AS

ADRIANNA SMITH

*************@*****.*** 470-***-**** Atlanta, GA 30301

Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth. Complaint resolution

Call logging

Sales closing

Prospecting skills

Caller accomodations

Customer service

Proficiency in [type] software

Inbound phone calls

Customer communications

Customer relationship management

Icsoultions Atlanta

Call Center Representative

05/2022 - 02/2025

Utilized knowledge base to answer inquiries from customers quickly and effectively.

Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Provided top quality control and eliminated downtime to maximize revenue.

Prevented key account losses by researching discrepancies and correcting problems.

VXI Morrow, GA

Call Center Representative

09/2019 - 04/2022

Utilized knowledge base to answer inquiries from customers quickly and effectively.

Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

UEI College Morrow, GA

MA

08/2019

Summary

Skills

Experience

Education and Training

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