Customer Service Support

Stephanie Canipe

Forest City, NC ***** • 828-***-****

*********@*****.***

SKILLS

• Call Center • Customer Support • Customer Service • Management Experience • Sales

• Customer service • Customer support • Sales • Computer skills • Clerical experience

• Payroll • Communication skills • Microsoft Excel • Microsoft Office • Organizational skills EXPERIENCE

Forest City, NC • Customer Service Representative

(07/2024) - Present

Provide customer service via in person, through drive-thru, and/or phone. Take customer payments and post to their account’s. Take in rent payments for renters and issue receipts. Keep files organized and up to date. Keep customer’s information in the computer database up-to-date. Help with faxing, coping, and printing documents.

Bisanar Jewelers, Hickory, NC • Sales Coordinator

(11/2021) - (07/2024)

Take in customer repairs. Send repairs to where they need to go. Document repairs when they are sent out. Check repairs when they return. Call customers with estimates and updates on repairs. Check on repairs. Order supplies. Wait on customers and provide them with product knowledge so that they can choose the right item for them. Do inventory weekly. Factory Motor Parts, Charlotte, NC • General Store Manager

(04/2021) - (11/2021)

Assist customers with orders via phone, email, or web orders. Pull customer orders and dispatch drivers to deliver customer orders. Process customer payments to account. Prepare return PO's and process order PO's. Ensure inventory is accurate and placed in its proper place. Check in stock orders and post to inventory. Do inventory checks daily and customer returns daily. Responsible for hiring and letting go employees. Attend conference calls. Maintain store budget and sales goals. Factory Motor Parts, Hickory, NC • Assistant Store Manager

(04/2018) - (04/2021)

Assist customers with orders via phone, email, or web orders. Pull customer orders and dispatch drivers to deliver customer orders. Process customer payments to account. Prepare return PO's and process order PO's. Ensure inventory is accurate and placed in its proper place. Check in stock orders and post to inventory. Assist general manager in day to day operations. T & T TURF CARE LLC, Hickory, NC-Administrative Assistant

(10/2017) - (08/2021)

Accounts Receivable. Create and Send Invoices. Prepare Weekly Work Log Sheets. Advertise on Social Media. Help with Customers Accounts

KLINGSPOR ABRASIVES-Customer Relations

(08/2012) - (10/2017)

Take customer orders from customers and sales reps via phone and email. Provide product knowledge to customers and sometimes sales reps. Assist sales reps with available inventory. Set up new accounts. Apply payments to customer accounts. Issue RA numbers to customers so that they can return the product. Make sure customer orders are processed in a timely manner. Track customer orders. BISANAR JEWELERS-Desk Manager/Customer Service

(04/2008) - (08/2012)

Take in customer repairs. Send repairs to where they need to go. Document repairs when they are sent out. Check repairs when they return. Call customers with estimates and updates on repairs. Check on repairs. Order supplies. Wait on customers and provide them with product knowledge so that they can choose the right item for them.

EDUCATION AND CERTIFICATIONS

Lenoir Rhyne College, Hickory, NC • Bachelor Degree in Psychology & Human and Community Services with a minor in Sociology

Graduation Year (2006)

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