Customer Service High School

Alayia Coleman

**** ******** **, *******, *****, 77004, US • 402-***-**** • ***********@*****.***

- Dedicated, hardworking, and experienced Registered Nurse with experience in patient care, medication monitoring, and treatment management.

- Enthusiastic worker and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task given too me.Motivated to learn, grow and exceed.

- Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

- Fast-paced banquet events and casual-dining service, including multi-course meals and a complimentary bar, are both familiar to you.

-Worker who is dedicated and responsible, with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and maintaining cleanliness.

Feeding Assistance

Observation

Documentation

Fluid Measurement

Output Monitoring and Reporting

Emotional and Social Support

Critical Thinking

Reading Comprehension

First Aid

Active Listening

High School - 2022

Lincoln High School - Lincoln, NE

I graduated High School a Semester early and right after I went to College abroad. Nursing - Some college (No degree)

Texas Southern University - Houston, TX

CNA - April, 2020 to November, 2021

Gramercy Hill - Lincoln, NE

Keep track of the patient's condition and make note of any significant changes, which should be reported to the doctor and the family. Checking vital signs (documenting changes and alterations) Evaluate the needs of the patients.

Perform medical procedures as directed by hospice, nurses, and doctors. Keep the nursing home facility's quality, safety, and organization up to date. Server - February, 2020 to November, 2022

IHOP - Lincoln, NE

Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies. Was frequently complimented by customers for going above and beyond my normal responsibilities. Kept an eye on guests for signs of intoxication and immediately alerted management. Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Communications Specialist - May, 2019 to September, 2021 Communication Solutions - Lincoln, NE

Developed campaigns to increase public awareness of company and engage customers Prepared social media posts and videos with eye for viral content strategies Proofread and edited materials prepared by all staff to check for correct spelling, grammar, and style Cashier/Sales Associate - July, 2019 to December, 2020 Kohl's - Lincoln, Ne

Preformed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records. Connected with customers to support positive transaction experiences and address service concerns. Operated POS terminals and cash draws balancing.

Processes credit card and debit payments via systems, providing accurate charges and credits.

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