A M Pk

Amar Keshari Swain

Contact: +1-224-***-****

Email: ***********@*****.***

EXPERIENCE SUMMARY

Over 18+ years of Experience in IT Operations, Infrastructure services, Data center operations, Solution Design in Cloud and On-premises infra services. Managing Automation, Continuous Service Improvement & Support pertaining to multiple IT Infrastructure platforms for reputed customers including banking and financial services, Life sciences/healthcare, Manufacturing, Logistics, Energy and utility (MLEU) across the global regions.

Strong Cross functional delivery and technology skills, hands on experience in server infrastructure in Cloud and On-premises platform, AI environment in the areas of Amazon Web Services Solutions (AWS) Architecture, AWS AI/ML, Generative AI, Microsoft Azure technology Ops and administration, MS Windows server, MS Exchange server, Office 365, Active Directory, Azure AD, windows, SCCM, etc.

TECHNICAL SKILLS

Hands on and good understanding of Cloud Computing and Amazon Web Service Architecture (AWS),

Manage Windows/Linux Servers on Amazon (EC2, EBS, ELB, SSL, Security Groups, RDS and IAM).

Design and build Amazon Instances, S3 buckets, access Key and Setup Databases on Amazon RDS and upload images for CDN service.

Deliver strategy to build broad area of AWS services such as EC2, S3, Amazon RDS, Amazon DynamoDB, VPC, AWS Lambda, Elastic beanstalk etc.

Plan, prepare and execute the migration activity with the team from on premise to AWS cloud

Automate deployment and management processes using Infrastructure as Code (IoC) tools such as Terraform, Cloud Formation

Good Understanding of AWS DevOps, CI/CD pipelines, ETL and cross functional environments

Design and deploy scalable, highly available, secured and fault tolerant systems on AWS

Monitor of AWS resources, metrics, log files through Amazon CloudWatch and set alarms

Create and manage VPC, Subnets; make the connection between different zones; Blocking suspicious ip/subnet via ACL.

Administer AMI/Snapshots/Volumes, Upgrade/downgrade AWS resources (CPU, Memory, EBS)

Build VPC, DNS records on Amazon Route 53, Internet Gateway, Security

Understanding of container services - ASW ECS and EKS services and serverless computing, AWS Lambda, Fargate.

Deploy, manage, and operate scalable, highly available, and fault tolerant systems in an AWS Cloud environment.

Configuring and implementing AWS Cloud resources to support new applications

Understanding of AI / Gen AI business requirements and convert them to technology requirements and use cases in AWS environment

Hands on experience on building AI/ML tools, monitoring, including traditional machine learning and GenAI solutions (e.g., LLMs, RAG systems).

Build and integrate AWS AI / Gen AI managed services such as Amazon Bedrock, Amazon Q, AWS Sage maker, AI and Machine learning

Experience and understanding of IaaS/PaaS/SaaS services in Microsoft Azure and AWS clouds

Understanding / experience with Gxp and GmP environment

CERTIFICATIONS & TRAINING

·AWS Certified Solutions Architect – Associate – SAA-C02

·AWS Partner Generative AI Essentials

·AWS Fundamentals of Generative AI & Machine Learning

·ITIL 4 Foundations and ITIL V3 certified.

·Trainings for MS Azure Architect, AWS/Azure DevOps, Scrum Master, Agile Certification, PMP

PROFESSIONAL EXPERIENCE

Cognizant Technology Solutions US Corp, Dec 2009 - Present

Have been working in Cognizant Technology Solutions for past 15 years since Dec 09 till date. Currently working as a Sr. Architect (AWS Cloud) where I lead the digital technology and cloud transformation, IT Infrastructure, for clients in various industries, such as life science, Healthcare, banking and finance, manufacturing, and logistics.

Project 1: Oct 2019 – Till Date

Client: Astellas Pharma US Inc.

Location: Northbrook, IL, USA

Role: Sr. Architect – Projects (Cloud Delivery & Operations)

Roles & Responsibilities:

Lead AWS Cloud ops tower and a team of dedicated engineers, architects. Provide leadership, direction and evaluate their performance, fostering a culture of collaboration, innovation, and continuous improvement.

Deployment and configuration of AWS services, including EC2 instances, S3 Storage, RDS databases, VPCs and load balancers.

Deploy and configure cloud resources, virtual machines, containers, and services in AWS

Utilize AWS Cloud formation and other infrastructure as a code (IaC) tools to automate infrastructure provisioning and management.

Design, deploy and manage scalable, highly available and fault tolerant systems using AWS cloud well architected framework services

Monitor system performance and identify areas of improvement, optimizing resource usage

Establish and enforce AWS security best practices network security and access management (IAM) and data protection.

Deliver and support cloud architecture artifacts based on defined standards for cloud COE from an application, platform and infrastructure perspective.

Collaborate with DevOps, development, pre-sales and operations team to integrate AWS infrastructure with applications and services.

Lead, design and supports implementation of migrations of existing applications to AWS cloud

Drive solutions architecture efforts for AWS and steer AWS well architected exercises within the project

Evaluate and recommend new AWS tools and technologies to enhance infrastructure performances and capabilities.

Develop AWS AI and Gen AI integration as per client new service integration, implement Gen AI services such as Amazon Bedrock, LLM, AWS SageMaker, Amazon Q etc.

Deploy and manage AI/ML models, including traditional machine learning and GenAI solutions (e.g., LLMs, RAG systems).

Ensure managing operational metrics like Service level Agreements (SLA), CSAT, MTTR and cost efficiency and continuous improvement.

Build and maintain strong business stakeholder relationships and participates in business owner meetings regarding performance to ensure customer satisfaction.

Actively participating in major IT issues and transaction of the operations, involving in P1 and P2 incidents and ensuring quick service restoration and periodically communication to the stakeholders

Project 2: Apr 2017 – Oct 2019

Client: BridgeWater Associates, Cargotec

Location: Wilton, CT Tallmadge, Ohio

Role: Regional Service Delivery Lead (Americas)

Roles & Responsibilities:

Worked as Service Delivery Manager – North America & Latin America countries and accountable for smooth Region delivery, Operations, and customer relationship management.

Accountable and being Single point of contact for Service Delivery (AMER region), client escalation, vendor contact, partner and Cognizant leadership team

Led North America infrastructure service technology towers I’e Server, Storage, Networks, End user clients, Telephony and AV technology

Oversight and management of overall planning, direction, coordination, execution, control, and completion of IT projects and Service Delivery needs.

Monitoring key performance indicators and prepare performance reports. Define KPIs/SLA to drive customer projects and prepare service metrics, SLA report, weekly and monthly status of the service to customer and Cognizant senior leadership

Identify potential risks and develop risk management plans to mitigate their impact on operations

Planned and designed technical solutions on migration from on-prem to cloud environment.

Participated and provided technical expertise on technical troubleshooting when critical incidents occurred

Driving an End-to-End Project Solutions & implementation, transition & steady state operational support

Guide team to Identify & provide the root cause analysis (RCA) for all the major incidents

In-depth review of agreed SLA & OLA and Net Promoter score (NPS) between a service provider and the customer

Maintain healthy relation with the client manager and business stakeholders, presented weekly and monthly status updates of operations.

Led on CSI and service improvement plan, present customer for feedback/approval.

Own risk management, update RAID logs, proactively escalate to customer and take actions

Build and maintain strong business stakeholder relationships and participates in business owner meetings regarding performance to ensure customer satisfaction.

Effective people management responsibility: evaluation, performance, promotions, retention, motivation, training and certifications, job rotations, on and off boarding

Cognizant Technology Solutions, Pune, India – May 2015 to Mar 2017

Client: Stewart Title

Role: Operations Manager & Technology Tower Lead

Roles & Responsibilities:

Managed the daily towers operations and taken care of end-to-end deliverable of the collaboration tower.

Held responsible for primary contact for the customer and Cognizant for all types of escalations

Worked as a Technical SME guided the team in L3 level of technical support in the areas of Messaging and Collaboration, Active Directory, Office 365, IIS, Patching and etc.

Designed and architect the infrastructure changes, installing of new software patches, Disaster recovery process, datacenter user and server migration

Driven weekly and bi-weekly and monthly call with client manager and Cognizant senior management

Mentored the subordinates and design learning goals and initiated career development programs

Participated in Change management meetings, review and approve change for the team before it goes to the CAB approval

Providing technical leadership and guidance to the delivery team, engineers in the areas of Cloud services, DWS, EUC and service partners with other infra engineering team on system stability, cloud migration, upgrades projects, support tasks and other appropriate concerns around overall customer IT environment.

Held responsible for critical incidents, P1/P12 issues, perform problem management, and analyse Root cause analysis

Cognizant Technology Solutions Pune, INDIA July 2013 to May – 2014

Client: Credit Suisse Bank

Roles and Responsibilities

Leading & Managing 16 team members for Messaging & Collaboration team

Work on continuous improvement plan to avoid escalations and to meet deadlines as per SLAs

Participate bi-weekly CAB meeting and provide inputs to management and guide team on implementation part.

Work in the areas of Incident management, Change management and problem management as per client process matrix

Managing messaging environment with Exchange Server 2010 & Blackberry servers, GOOD in various locations.

Ensuring highest availability of mail servers, monitoring exchange message routing, database reseeding and troubleshooting.

Maintaining Server health by checking Performance monitor logs, disk- space utilization, Events viewer reporting and taking corrective measures.

Cognizant Technology Solution, Singapore and Pune, INDIA Nov 2009 to June – 2013

Client: Barclays Bank

Role: Team Lead

Roles and Responsibilities

Handling a team of 10 Infrastructure with server and messaging team members

Take care of the messaging BAU with 0 escalations

Involved in to supporting the team members, guide the team and train the team to handle the customer queries and deliver support on 24/7 model

Coordinate with the client and management for the smooth running of the support

Involved in to the problem management and incident management and almost all the areas to improve the services and avoiding escalations.

Creating weekly and monthly reports to present the data to client and Cognizant management

Audit incident tickets weekly, monthly and monitor the stack to improve the process

Monitoring of system generated events comes through IBM Netcool

Administration of Blackberry, Enterprise Vault and Instant messaging

Restoring of mailboxes and Exchange databases

Managing mailflow issues with the help of MailMarshall and Messagelabs, ProofPoint

Previous Employer: Satyam Computers/Mahindra Satyam, Hyderabad, Aug- 2008 - Dec 2009

Client: UK based leading Media & Publishing House

Roles & Responsibilities:

Installing, Configuring, & managing MS Exchange server 2007 servers.

Managing 50+ Exchange 2007 Servers in six data centers (Production + DR Datacenters) in three regions having total 36,000 mailboxes across the global.

Managing public folders, assigning permissions to access public folders and managing public folder replication

Managing 10+ Enterprise Vault servers in all the regions

Monitoring exchange mailbox archiving tasks and other services in Enterprise vault servers using Vault server web console.

Managing Data Backup Activity and Restoration Activity

Upgrade the users from Exchange 2003 servers to Exchange 2007 servers

Previous Employer: Siemens Information Systems Ltd. July 2007 – Aug 2008

Client: Siemens Information Systems GmbH, Germany

Roles & Responsibilities:

Provide technical support to various Siemens Telecom product, i.e. Hipath 4000, Telecom routing, VOIP

Install expression server, MS Exchange server 2003/2007 in the native environment

Troubleshooting and configuration of DNS, DHCP, mail flow routing

Supported servers, networks and infrastructure issues, incidents and requests

Maintain active directory users, groups, OU, FSMO role

Performed backup & restore of file servers, exchange servers, mailbox

EDUCATION

·MBA (Operations) Indian Institute of Business Management, India

· Bachelors Degree from Utkal University, India

Amar Keshari Swain

Greater Chicago Area

Illinois, 60089

USA

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