Customer Service A Full-Time

Duane Youngblood

Cell: 412-***-**** ******@***.*** Wilmerding, PA 15148

Objective

To obtain a full-time position utilizing my skills in communication, computers, and analyzing data to provide an opportunity for further professional and personal growth.

Key Skills

Project Management Financial Analysis Intentional timeliness

Conflict Resolution Self-motivated/Self-disciplined Problem Solving

Customer Service Training and Team Building Adaptability

Professional Experience

Be Wealthy 2 - Pittsburgh, PA (CEO) May 2020 – December 2024

Establish a cross-cultural network of teaching and coaching programs including workshops for financial literacy to both professional and at-risk individuals utilizing online and in-person venues to further professional, personal, and community development

Implementation of immediate investment opportunities based off initiative taken by 75% of professional personnel for both in-person and online venues and 30%-40% of at-risk clientele in restricted communities with a proven increase in credit scores and debt-to-income ratios across the board for 100% of individuals who have utilized the company’s strategies and mission objectives.

Establish customer service processes and analyzed customer feedback and key performance metrics to optimize processes and improve response times.

TLC, Inc. – Pittsburgh, PA (Customer Service Manager/CFO) Aug 1991 - Apr 2020

Established and built a high-performing customer service team from the ground up, recruiting, training, and mentoring staff to enhance customer satisfaction and operational efficiency.

Developed and implemented customer service policies, workflows, and training programs to ensure a seamless and professional customer experience.

Managed daily operations, including team performance, customer interactions, and issue resolution, leading to increased customer retention and satisfaction.

Analyzed customer feedback and key performance metrics to optimize processes and improve response times.

Collaborated with cross-functional teams to align customer service initiatives with business goals, contributing to overall growth and success.

Successfully led and managed the team, achieving consistent improvements in service quality and customer engagement.

Westinghouse Electric - Pittsburgh, PA (Accounting Analyst) August 1988 - July 1991

Processing of accounts payable, accounts receivable, general accounting department requests, and payroll for executives, managers, and standard employees of the corporation properly meeting requirements on a weekly basis as well as effective handling of closing at end of month for all company activities providing accurate and timely data for determination of the corporation bottom line.

Incorporate Westinghouse methods of accounting into daily work routine consistently and received two yearly awards for recognition of hard work in financial analysis in 1986 and 1987 while working between two departments on a team of up to 16 individuals.

Education

Duquesne University - Pittsburgh, PA (Accounting and Business Administration) Graduated - May 1988

●Deans List with 3.45 GPA

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