Customer Service Pharmacy Technician

MARGI PATEL

North Bergen, New Jersey ***** • 201-***-**** • *************@*****.***

Education

Master of Science: Industrial Pharmacy, 12/2023

Long Island University - Brooklyn

Bachelor of Science: Pharmacy, 05/2020

Parul University - Vadodara, India

Professional Summary

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Skills

Pharmaceutical Calculations • Medical & Pharmaceutical Terminology

Drug Classifications & Safety • Customer service experience.

Performing inventory audits • Written and oral communication skills.

Recordkeeping and documentation • Computer proficiency

Time management • Problem-solving

Teamwork and collaboration • Attention to detail

Multitasking • Active listening

Work History

Pharmacy Technician (Part-time), 05/2022 to Current

SVRH Pharmacy – Brooklyn, NY

•Answered incoming phone calls and addressed questions from customers and healthcare providers.

•Stocked, labeled, and inventoried medication to keep accurate records.

•Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

•filled prescriptions, and prepared prescription labels with absolute accuracy.

•Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

•Counted, measured, and compounded medications following standard procedures.

•Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

•Maintained proper drug storage procedures, registries, and records for controlled drugs.

•Reduced medication errors by diligently cross-checking medications against patients profiles before dispensing.

•Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

•Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Analytical Chemist, 12/2024 to Current

ODIN Pharmaceutical, LLC – Somerset, NJ

•Develop and optimize new analytical methods and techniques to improve testing processes under guidance. Perform quantitation of active pharmaceutical ingredient in intermediate products and finished goods.

•Analyzed stability samples using analytical techniques such as chromatography (HPLC,UPLC)

•Analyze pH, Density, Osmolarity, Viscosity and Rheology and Water Content for Semi solid and Liquid products.

•Prepare and handle chemical reagents, solutions, and standards required for testing.

•Collect and record data from experiments and testing procedures, ensuring all results are accurate and well documented.

•Ensure that laboratory equipment is properly maintained, cleaned, and functioning in accordance with SOPs.

•Maintain a clean and organized lab environment and follow GLP and safety procedures.

•Collaborate with senior scientists, researchers, and technicians to complete analytical projects.

Junior Pharmacist, 09/2020 to 12/2021

Shree Pharmacy – Vadodara, Gujarat,India

•Learned to handle prescription and verified prescriptions and counseling patients

•Interact with patient regarding drug dosing and precautions to be taken off

•Gained intense knowledge about drug interactions its doses and directions

•Performed drug utilization reviews to ensure appropriate prescribing practices among healthcare providers.

•Developed strong relationships with patients, addressing their concerns while providing compassionate care tailored to their needs.

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