Technical Support Specialist

Franklin Christensen

********.***************@*****.*** 801-***-**** Digital CV

Highly motivated and experienced technology professional with 10 years of software engineering and technical support administration expertise. Proven track record of delivering innovative solutions, ensuring seamless user experiences, and providing top-notch support. Skilled in navigating complex technical landscapes, collaborating with cross-functional teams, and driving continuous improvement. Advanced Technical Support Specialist

Cornerstone On Demand, SLC, UT Sep 2021 – Nov 2024 Skills: Service Now, Jira, Salesforce, Saba Cloud, Cornerstone OnDemand.

• Researched and reproduced solutions for client concerns

• Provided feedback in a way that is meaningful to the client

• Escalated bugs and feature requests to the engineering team Technical Support Engineer

FIS Global, Salt Lake City, UT Dec 2017 – Dec 2020 Skills: MS Office Suite, Visual Studio Code, GIT, XML, C#, JavaScript, SQL, PowerShell, Remote Desktop Client, Service Now

• Supported and maintained tools processing client-supplied data

• Administrated Windows server and SQL server environments

• Evaluated and resolved conflicts in processing jobs written in XML

• Assessed new implementations according to support expectations Software Engineer

BROWZ, Draper, UT Mar 2017 – Oct 2017

Skills: Team Foundation Server, SQL, MS Office Suite, Visual Studio, SAAS, C#, JavaScript, HTML, SQL, Azure ticketing and development toolset

• Evaluated client configurations and resolved conflicts

• Maintained full-stack code

Electronics Technician/Machinist Mate, United States Navy 2003 – 2007 Groton, CT Great Lakes, IL San Diego, CA

Ogden-Weber Applied Technology College Certificate of Graduation Nov 2012 – Dec 2013

• C++, Visual Basic, C#, HTML, JavaScript, CSS, Photoshop

• CompTIA A+

Weber State University Associate, General Studies 2010 – 2012

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